Devices
Everything you need to know about how our devices work
Getting started & installation
Installing a Latch Lock
Activating Devices with the DOOR App
Swapping Out or Deactivating a Latch Device
Hardware maintenance
Changing Batteries and Battery Management
Changing Batteries in Latch Devices
Compatibility & Network Requirements
Activating a new DOOR device
Device and firmware compatibility matrix
What happens during a property wide power outage?
Latch C1
Latch C1 specifications
Latch C1 troubleshooting
Latch C1 operation and LED indicators
Installing Latch C1
Latch C1 overview
Latch C Cut Sheet
Latch C2
Latch C2 specifications
Latch C2 troubleshooting
Latch C2 operation — unlocking, locking, and LED indicators
Installing Latch C2
Latch C2 overview
Latch C2 Spec Sheet
Latch M2
Latch M2 specifications
Latch M2 troubleshooting
Latch M2 operation
Installing Latch M2
Latch M2 overview
M2 Installation Guide and Spec Sheet
Latch G-M2
Latch G-M2 specifications
Latch G-M2 troubleshooting
Latch G-M2 operation
Installing the Latch G-M2
Latch G-M2 overview
Latch M Cut Sheet
M3
M3 Installation Guide (Diagonal Lever Screws) and Spec Sheet
M3 Installation Guide (Vertical Lever Screws) and Spec Sheet
Interconnect (eGenius)
Interconnect (eGenius) specifications and compatibility
Interconnect (eGenius) troubleshooting
Interconnect (eGenius) operation for property managers
Interconnect (eGenius) activation and initial setup
Installing Interconnect (eGenius)
Interconnect (eGenius) overview
R Device
Elevator Floor Access Groups
Door State Notifications (DSN) SOP
R Device Installation Guide and Spec Sheet
What is Door State Notifications?
Relock Configurations
Latch R - Elevator Floor Access (EFA)
Latch R2
Latch R2 specifications
Latch R2 troubleshooting
Latch R2 operation
Installing the Latch R2
Latch R2 overview
Latch Intercom
Latch Intercom Installation Requirements
Latch Intercom Runbook
Intercom Brightness and Volume
Latch Intercom Installation Guide and Spec Sheet
Intercom power and networking
Activating the Latch Intercom
DOOR Scout
DOOR Scout Setup and Specifications
Latch Camera
Latch Camera specifications
Latch Camera troubleshooting
Seeing the Latch Camera feed during an Intercom call
Installing Latch Camera
Latch Camera overview
Latch Camera Specs, Cut Sheet, Install Guide
DOOR Power Switch
My DOOR Power Switch isn't working
DOOR Power Switch operation
Installing DOOR Power Switch
DOOR Power Switch overview
DOOR Power Switch Installation Guide and Spec Sheet
DOOR Dimmer Switch
My DOOR Dimmer Switch isn't working
DOOR Dimmer Switch operation
Installing DOOR Dimmer Switch
DOOR Dimmer Switch overview
3-Way Switch Configuration for DOOR Dimmer & Power Switch
DOOR Dimmer Installation Guide and Spec Sheet
DOOR Thermostat
My DOOR Thermostat isn't working
DOOR Thermostat operation and scheduling
Installing DOOR Thermostat
DOOR Thermostat overview
DOOR Thermostat Installation Guide and Spec Sheet
DOOR Sensors
DOOR Smart Home Sensors specifications
My DOOR Smart Home Sensor isn't working
Operating your DOOR Smart Home Sensors
Installing DOOR Smart Home Sensors
DOOR Smart Home Sensors overview
DOOR Leak Detector Installation Guide and Spec Sheet
DOOR Hub
My DOOR Hub is offline or my devices aren't connecting
DOOR Hub operation and adding devices
Installing DOOR Hub
DOOR Hub overview
DOOR Hub Installation Guide and Spec Sheet
DOOR Link
DOOR Link troubleshooting
DOOR Link operation — call flow and directory
Installing DOOR Link
DOOR Link overview
DOOR Link Installation Guide & Spec Sheet
Setting Up DOOR Link