The Latch Intercom uses the Latch R to unlock doors and cannot unlock a door directly. To pair an Intercom with a door, you must use the Door App and follow the below steps:
Note: Before installing the Latch Intercom, send an e-mail to doorman@door.com to let us know which doors in the building need to be paired with the intercom to ensure you don’t get stuck during installation.
Prepare your property to pair the Intercom with a Door.
Creating a new Door:
Login to the Door Command Center and create a new Door by following these steps:
- Go to Access, then select 'Doors', and click on 'Add Door'
- Name the door. This name will be displayed in the Door App, so be sure to give your door a clear label (e.g., Pool, Gym, Front Entrance, 202, Unit 202, Garage)
- Select the Door type 'Building Entrance'
- Ensure the 'Intercom' is selected in the Intercom dropdown menu
- Activate the lock in the new door created (For more information, check this link: Activating Devices with the Door App)
Editing an existing Door:
- Go to Access, then select 'Doors', and click an existing Door with the door type 'Building Entrance'
- Ensure the 'Intercom' is selected in the Intercom dropdown menu.
Pair your Intercom with an Intercom Door
- Ensure you selected the correct Portfolio and Property in the Door App
- Once the intercom has been mounted and powered on, you may scan the QR code that shows on the display using the Door App.
- Scan the QR code located on the intercom or the packaging.
- Pair the Intercom with the "Intercom Door".
- Once paired, you will be able to connect the intercom to the internet.
Configuring networking for the Latch Intercom
Once you have selected the location of the Intercom and paired it with a door, you can configure the intercom for Wi-Fi by following the steps in the Door App. For Ethernet, simply plug in the Ethernet cable and the Latch Intercom will automatically connect to the internet.
Related Articles:
Creating Doors
Activating Devices with the Door App