Setting up DOOR Link has two parts: linking the QR panel to a door in DOOR OS and physically mounting the panel. There is no wiring, no power, and no pairing process — DOOR Link is a passive panel.
Before you begin
- You have property manager access or above in DOOR OS
- The door entry point already has a Latch lock installed (visitors will enter the doorcode on that lock)
- You have the DOOR Link panel
- The mounting surface is flat, clean, and non-porous (painted drywall, concrete, metal, tile)
Step 1 — Link DOOR Link to a door in DOOR OS
- Log in to DOOR OS → Access → Doors
- Open the door where the DOOR Link will be mounted
- Click Edit → open the Intercom section → enable DOOR Link
- Complete the information requested to link the DOOR Link to this door
- Click Save
Step 2 — Print the QR code sticker
- On the door's page, click the DOOR Link sub-tab → Actions → Print QR Code Stickers
- Print at the size indicated — the QR code must fit the DOOR Link panel precisely
- Apply the sticker to the DOOR Link face before mounting
Step 3 — Mount the DOOR Link panel
- Clean the mounting surface with isopropyl alcohol and let it dry completely
- Position the panel at eye level, centered on the surface
- Peel the VHB backing and press the panel firmly against the surface for 60 seconds
- Full VHB bond strength is reached after 24–72 hours — avoid stress on the unit during this period
Step 4 — Confirm residents appear in the directory
Residents appear in the DOOR Link directory when:
- They are assigned to a unit in the property
- They have key access to the door paired with the DOOR Link
- They have Show in intercom enabled in their account settings
To verify: DOOR OS → People → resident → Edit → confirm unit assignment, key access to the door, and intercom visibility setting.
Step 5 — Test
- Scan the QR code with a phone — confirm the DOOR web directory page opens
- Select a resident and place a test call — confirm they receive it in the DOOR app
- Confirm the resident can generate a daily doorcode during the call and it appears on the caller's screen
- Enter the doorcode on the Latch lock — confirm it unlocks
If you need to remove DOOR Link
Because DOOR Link uses VHB tape, removal requires care to avoid wall damage:
- Heat the adhesive with a hairdryer on max heat aimed at a tape edge for 90 seconds
- While wearing gloves, pull the panel away from the wall slowly and steadily
- If resistance is high, reheat and try again — do not force it
- Remove residual adhesive with 3M Adhesive Remover (citrus-based) or Goo Gone, using a plastic scraper and clean towel
- Repeat as needed until the surface is clean
Replacing a damaged or vandalized DOOR Link
No replacement parts are sold individually. Contact your DOOR sales rep to order a replacement panel.
If only the QR code sticker is damaged or compromised, rotate the QR code without replacing the hardware — see DOOR Link operation — call flow and directory.