The Door App provides you with the opportunity to unlock your door(s), let in guests, view activity history, and optimize your Latch device’s performance. When you log in to the Door App, you'll see a group of tiles (including Access, Services, and Controls) as well as a navigation bar on the bottom of the screen (Home, Services, and an icon with a Key). Use these icons and tiles to navigate through the app! 

• Home Screen: In this section, you can see some information about your building (including a photo your managers selected for your property and your city's temperature), as well as your notifications and Profile Editing sub-section.
• Access: This section shows you your doors, doorcodes, the status of your devices, and it's where you can invite new guests into your property,
• Controls: This section shows you your IoT and lock devices and it's where you'll add new devices to your unit. For more information, please check the dedicated Controls section in our knowledge base.
• Services: This section allows you to schedule an appointment with a HelloTech expert directly from your account for a variety of services, including TV mounting, home cleaning, and handyman services. For more information, please check the dedicated Services article in our knowledge base.
• Events (coming soon)
• Amenities (coming soon)
• Broadcast (coming soon)

Once your Latch device has been installed and your account has been created through the management platform, Door Command Center, you’re all set to begin using your Door App and Latch Device.

If this is your first time receiving Door access, you’ll receive a Door invitation e-mail to guide you through creating your password and finishing setting up your Door account (otherwise, you’ll see the doors added directly to your existing Door account).

Downloading the Door App

When you’ve created your password, download then open the Door App (iOS, Android) and log in using your new password. You'll want to ensure your Bluetooth and Location services are toggled 'On' and that you've enabled permissions for the Door App to access both. 

Supported and Recommended Phones

If you do not see the Door App in the United States App Store or Play Store, your device may not be fully supported and you may encounter reduced functionality.

Supported iOS Devices

Door App is currently supported on devices running iOS 13 and above. Please refer to Apple’s Supported iPhone Models for more device information.

Supported Android Devices

Door App is supported on devices running Android 6 and above. While the Door App is available on many Android devices, we recommend Samsung flagship models and Google Pixel devices. 

Related articles: 

What's new in the Door App?

Introduction to the Door App

With Door, there are multiple ways to unlock your doors, giving you the ability to use the one that works best for you.*

Door App Unlock via Bluetooth

Hold Near to Unlock

For both iOS and Android users, the Door App will perform an unlock via Bluetooth near any door you have access to and have the Door App open. To initiate an unlock, simply open the Door App, hold the phone close to the black Latch Lens on the device, and the Door App will automatically find and unlock the right Door. 

There are additional Hold Near to Unlock settings available for Android users:

• You can turn off Hold Near to Unlock by navigating to 'Access', selecting 'Settings', and toggling off the Hold Near to Unlock slider.

Tap to Unlock

You may also initiate a Bluetooth unlock in the Door App via the 'Unlock' button. To do so, open your Door App, open the Key on the right-hand side (or tap on the Access tile), and tap the 'Unlock' button net to your Door's name. 

Doorcode 

When property managers enable doorcodes for a specific door, users who have access to that door receive a doorcode they can use as another unlock method. Doorcodes are unique and created directly by Door, and no two users at a single property will ever be granted the same doorcode for a given door or set of communal doors. As you are the only one who is given a specific doorcode, it's important not to share the doorcodes in your Door App (see the section on inviting guests for additional information on sharing access).

Note: Changing communal doors' doorcodes requires manager assistance. For security purposes, we do not recommend sharing your personal doorcodes. To provide guest access, please use the steps in this article on letting a guest in.

Where can I find my doorcodes?

To view your doorcodes, you'll need to be logged in to the Door App. Once logged in, go to 'Access', and tap on the 'Doorcodes' button to reveal your Doors' doorcodes. You can also see your doorcodes individually within each door. 

Performing a doorcode unlock

While at the Latch device, to enter a doorcode, simply tap the lens of the device to illuminate the LEDS and using the pad of your finger enter your doorcode.

• Enter each subsequent digit within five seconds. The Latch device will timeout and erase your entry if you do not enter a digit after five seconds. This is to ensure that if you get one wrong, you can try again.

• Tap the digit with the pad of your finger to ensure the Latch Lens registers your finger. Ensure one of the circular status LEDs light up every time you input a digit.

• If a status LED does not light up after you input a digit, it means your finger was not detected. After entering all seven digits, the circular status LEDs should make a full circle to indicate the unlock is successful. If the Lens flashes twice, you may have entered the doorcode incorrectly or the device may not be updated (for steps on how to update your door, please see this article). If the lens' LED's turn off, please attempt your doorcode again as the lens has likely timed out.

There are two types of doorcodes, Residence Doorcodes and Communal Doorcodes.

Residence Doorcodes

For doors that are set up as a "residence" by managers, Door App users are provided a single doorcode specific to that door (and unique to each user). This 7-digit doorcode is randomly generated to ensure security. Once the door has been unlocked by the resident via the Door App (or a manual door update has been performed), the doorcode will work until the user has been removed and the door has been updated. 

You can reset these doorcodes with the button 'Reset Doorcodes' within your door.

Communal Doorcodes

For doors that are set up as building entrances, communal, or service doors, Door App users will receive a single unique doorcode for these doors. That said, no two users at the same property will ever be assigned the same communal doorcode. Doors that are connected such as wifi or ethernet-connected Latch R's will automatically have the doorcode updated and should work within a few minutes of the user being added. If communal doors are not internet-connected, a door updated is necessary to sync your doorcodes to that door. 

To reset your communal doorcodes, you will need to reach out to your property management team or host and ask them to revoke all of your current access and then re-grant it, as this will generate new Doorcode(s) for your account.

Please note that to ensure that the prior Doorcode(s) is no longer valid on any non-internet connected Latch devices (such as the one on an apartment unit door), a door update must be performed once you are re-invited to access your doors with the Door App to remove the old doorcode from your door.

Latch Keycard

Latch Keycard is a physical credential to work across any door in any building you have access. It leverages a secure process -- similar to setting up a credit card and is easy to set up and use.

Activating a Latch Keycard

If your property management team has not activated your Latch keycard, or you have Door access across multiple properties (or have both Guest and Resident access to the same property), you can activate the keycard by following the below steps:

1. Go to keycard.latch.com
2. Select 'Activate'
3. Enter the serial number printed on the Keycard
4. Enter your Door email (that you login into the app with)
5. Open your email and press 'activate'
6. Follow the instructions to add Keycard to your doors.

Performing an Unlock with a Latch Keycard

Tap the Latch device lens to wake the device and present your Keycard.

Deactivating a Latch Keycard

You can easily deactivate your keycard if it's lost, stolen, or you no longer need it.

1. Go to keycard.latch.com
2. Select 'Deactivate'
3. Enter your Door email address (that you use to login to the app)
4. Check your email and confirm the deactivation
5. Your property management will be informed to update your device to ensure the Keycard no longer works, but you can also update your device using the Door App.

How do I get a Latch Keycard?

Contact your property manager for your building's policy on Keycard.

Can I have more than one Keycard?

You can only have one active keycard at any one time. 

Mechanical Key

Certain devices are compatible with mechanical keys. If you don't manage your own Latch device, please check with your property management team for additional questions on mechanical keys.

Android Users: Near Field Communication (NFC) Unlock

Near Field Communication (NFC) is a specialized protocol for objects to communicate with one another. It works within a few inches, making it a particularly reliable and fast way to unlock Latch locks. It is also the protocol used for things like Latch Keycard, Apple and Google Pay, and everyday key fobs.

How do I enable NFC unlock for my Android phone?

If you are using the latest version of the Door App for Android, NFC is automatically turned on. Please note, your phone will only use NFC if the lock you're trying to unlock is running the latest firmware version. If the lock does not have a supported firmware version, the Android Door App will default to Bluetooth unlock.

Why is NFC available on Android but not iOS?

Unfortunately, Apple does not currently allow NFC to be used to unlock doors. We’re continuing to work hard to make this feature available for Door iOS users.

Can I turn off NFC?

You can turn off NFC under Access > Settings. Once off, your Door App will use Bluetooth to unlock your door.

What is unlock from background?

Using NFC, you may be able to unlock your door without unlocking your phone or opening the Door App. To do so, you must have the latest version of the Door App for Android and your Latch devices must be running a specific firmware version. You can opt-in to unlock from background in Access > Settings.

What if my phone gets lost or stolen and unlock from background is enabled?

Depending on your device and the version of the Android operating system, you may be able to remotely wipe and restore your Android phone. Please check with your device manufacturer and Google’s Android support.

iOS Users: iOS Widget

Door has three different iOS widgets available: the Lock Screen, Concierge, and Access widget. Each widget is designed to allow users to utilize their preferred Door services and experiences with ease. For information on how to set up widgets, please see this article from Apple.

Access Widget

The Access widget comes in two different sizes (medium and large) and allows you to place a widget on your home screen with your preferred doors. Once the Access Widget is set up, selecting a door will open the Door App and initiate an unlock. With the Home Screen Access Widget, you are able to unlock your doors more quickly and set up pathways of your preferred doors that you utilize on a regular basis. The medium widget allows you to have up to four doors selected, and the large widget allows you to have up to ten doors. You can configure which devices are in the widget by navigating to your Door App, selecting the 'Access' tile, and tapping on the 'Widget' icon.

Lock Screen Widget

The Lock Screen widget allows iOS users to place a widget on their customized lock screen. For information on how to add a Lock Screen widget please see this article from Apple.

The Lock Screen widget allows you to press the widget and open the Door App directly from your lock screen. You will need to ensure your phone is unlocked with FaceID or your personal PIN in order to navigate. While an unlock does not initiate immediately upon the app opening, you can proceed to use Hold Near to Unlock to immediately start unlocking your doors.

* Whether certain unlock options, such as doorcodes, mechanical keys, and keycards, are available depends on policies put in place at the property level. For questions about the availability of these unlock options at your property, please contact your property management. If you are managing your own Latch device and have questions about these options, please reach out to Door Support at doorman@door.com.

Related articles:

Locking your Door

Using iOS Shortcuts for the DOOR App

Latch C

To lock Latch C, simply tap the center of the black circle to lock.

Latch C2

To lock Latch C2, simply turn the thumb turn towards the door frame.

Latch M

Latch M automatically locks 10 seconds after unlocking.

E-Genius Powered by Latch

E-Genius devices auto-lock after 10 seconds (without engaging the deadbolt) but you can engage the deadbolt by pulling up on the handle for added security.

Latch R

Latch R automatically locks after 5 seconds or 10 seconds depending on how it's configured at your property.

If you are a resident of a building your access history is available in your Door App. To view your history:

1. Open the Door App
2. Tap on the 'Access' tile
3. Select the door where you’d like to view your history and choose ‘History’. 

In the Door App, you can expect to see the following activity at your private unit door:

• Your activity
• Your guests’ activity
• Failed Access attempts
• Failed/Incorrect Doorcode attempts
• Activity by accounts with property management permissions 
• If you have an M Device, you can also expect to see logs of Mechanical Key usage, though they won’t be attributed to a user.

In the Door App, you can expect to see the following activity at communal doors: 

• Your activity
• Your guests’ activity 

While we strive to capture all access events, in limited instances, we may experience unintentional loss of access event data that is associated with the operation of our products. Such expected access event data loss may limit your ability to view certain access events.

Note: After a manual door update is performed on your Latch device, the access history within your Door App will include the last 100 logs. If you would like to see access history for older events, please reach out to your property manager.

This guide provides step-by-step instructions for setting up and using iOS Shortcuts to unlock doors with the DOOR App, offering a convenient and seamless unlocking experience.

What is iOS Shortcut Unlock?

iOS Shortcuts allow users to automate tasks on their iPhone, such as unlocking doors by using taps, voice commands, gestures, or widgets. This feature enhances convenience by enabling users to bypass the DOOR App interface.

For more information about the iOS Shortcuts, you can check iOS Shortcuts Guide.

Setting Up the iOS Shortcut

Creating the Shortcut

1. Open the Shortcuts app on your iOS device.
2. Tap the "+" icon in the top-right corner to create a new shortcut.
3. Select the DOOR App from the list of available apps.
4. Choose the action "Unlock a door".
5. Select the specific door to unlock from the dropdown menu of accessible doors.
6. Confirm your setup by tapping DONE.
7. (Optional) Rename your shortcut for easy identification.

Customizing Shortcut Activation

Option 1: Back Tap (Accessibility Feature)

1. Go to Settings > Accessibility > Touch > Back Tap.
2. Choose either Double Tap or Triple Tap.
3. Assign your created door unlock shortcut to the selected action.
4. Test by tapping the back of your device to ensure proper functionality.

Option 2: Lock Screen Shortcut

1. Turn on your screen and press the middle to enter lock screen customization.
2. Tap Customize and select Lock Screen.
3. Remove an existing shortcut and replace it with your created door unlock shortcut.
4. Confirm by tapping Done.

Option 3: Apple Watch Integration

Access door unlock shortcuts directly on your Apple Watch, provided it's connected to your iPhone via BLE or WiFi. No additional app download is required.

1. Navigate to Shortcuts
2. Edit the Shortcut by clicking on the three dots.
3. Go to i (Info) at the bottom of the screen.
4. Enable "Show on Apple Watch"
5. Select "Done" to confirm.
6. Look for Shortcuts in your Apple Watch apps
7. Tap on the shortcut/door created

Note: To work, both, the phone and the watch, need to have the Bluetooth activated.

Option 4: Using Shortcuts Widget

1. Long press your home screen to enter customization mode.
2. Tap Edit in the top-left corner.
3. Select Add Widget.
4. Choose Shortcuts and select your created shortcut.
5. Tap Add Widget and adjust placement.

Advanced Uses

Voice Command Integration

1. Go to Settings > Accessibility > Voice Control.
2. Under Commands, select Custom > Create New Command.
3. Enter a unique phrase (e.g., “Open my door”).
4. Assign the command to the door unlock shortcut by selecting Run Shortcut.
5. Test by saying the phrase to ensure it activates the door unlock.

Automation

Automate the shortcut to trigger under specific conditions (e.g., connecting to a specific WiFi network). Automation settings are available in the Shortcuts app.

FAQs

Can I use this feature for multiple doors?

Yes, but each shortcut can only unlock one door. You can create multiple shortcuts for different doors and assign them to separate actions or commands.

Security recommendations

Do not share sensitive Shortcuts:
Shortcuts that unlock doors or contain personal data should be kept private.

Review automation:
Ensure that automation triggers are not too broad or easy to exploit (e.g., based solely on location without additional confirmation).

Related articles:

Unlocking your doors

If you are logged into the Door App and would like to change your password, please follow the steps below.

1. Select the menu (three lines in the top right-hand corner).
2. Select 'Edit Profile,' and choose 'Change My Password.'
3. Once you input the current and new password (Please make sure your password is at least 12 characters long but no more than 1024 characters long), select 'Save'

If you've forgotten your password or aren't able to log in, please review the steps in this article.

The Door App allows you to perform certain functions to help optimize the performance of your Latch device or specific features. To view details about and ensure the best performance of your Latch device, navigate to Access, select your door, and then tap the door name. From there, you'll see the below options:

• Access time: This will show you the start and end date/time of your access to the door. 
• Device details: This section will share your device Model, Firmware Version, and Battery Level. The best way to ensure your battery reading is up to date is to perform a manual update. 
• Update: To perform a manual door update on your device, select 'Update,' then tap the blue 'Update' button. Note that the date/time of the Last Update may reflect a passive update (instead of a complete manual update); to ensure your history and battery readings are current, we recommend performing a manual update from time to time. 
• Upgrade firmware: This section will show the firmware version on your device. If you need to perform a firmware upgrade (only available in locks with Geneva Lens for residents), you'll be able to perform a firmware upgrade here.
• History: This section will show the available History for this door.

What are Door Updates?

Door updates pull the most recent information available from a Latch device (such as access logs and battery percentage) and push any relevant updates to the device (such as access credentials that have been added or revoked from the device via the Door App or Door Web). Therefore, doors without an internet connection require an update:

1. Any time access to the device is revoked.
2. When a user with access to the door activates a keycard.
3. If a user is granted Door App access to the door, but plans to use their doorcode (and does not intend to use the Door App first).
4. If you would like to see the most recent activity logs from the device in the Door App or Door Web.
5. If you would like to see the most up-to-date battery reading in the Door App or Door Web.

What are Firmware Upgrades?

Will I receive an alert about low battery? 

While you won't receive an alert about low battery, as noted above, a red dot on a door indicates the battery is below 15% or a Firmware Upgrade is available. If you manage your own Latch device, you'll want to change the batteries or, if you do not manage your Latch device, we recommend contacting your property management team to request they change the batteries (see the Changing Batteries article for steps).

It's easy to invite and manage your guests within the Door App. To do so:

1. Go to the 'Access' section
2. Tap 'Manage Guests'
3. Choose the type of Guest Access you'd like to provide
4. Select the doors and the dates you would like to grant access
5. Complete your guest's information

Sending and Revoking Door App Access

To grant Door App access (which will send your Guests an invitation via e-mail to download and use the Door App), follow these steps:

• Go to 'Access,' then 'Manage Guests,' and select 'Add Guest +'
• Tap 'Send App Access.'
• Select the Doors you want to provide access to and click ‘Next.’
• Choose a start time (up to one year in the future).
• To set an end time, toggle the ‘Set end time’ button and select an end time.
• If no end time is selected, your guest will have permanent access until you revoke it and perform a door update.
• Enter your guest's information (email only for Door App access).
• To invite multiple guests, select 'Add guest.'
• For service orders, toggle on 'Is this a Service Order' and add related notes.
• Review all information and select 'Continue'
• If successful, you will receive a ‘Success’ message, and your guest will receive an email from no-reply@latch.com with login details.

Note: If your guest plans to use the doorcode, a door update is needed before their visit. The door will update automatically if your guest unlocks using the Door App, syncing the doorcode to the Latch device.

To revoke your guest's Door App access, follow these steps:

• Go to 'Access'.
• Select 'Manage Guests'
• Choose the guest with Door App access whose access you want to revoke.
• Select 'Revoke Access' at the bottom of the screen and confirm your selection.
• Perform a door update on your door (if the Latch device is a residence door or is not internet connected (if a communal door) the access will not be removed until a door update is performed).

Sending Daily Doorcodes

Daily doorcodes can be sent to temporary guests for either the rest of the day (expiring tonight at midnight) or tomorrow at midnight with the option of expiring 15 minutes after first use. To grant a daily doorcode:

• Go to 'Access,' then 'Manage Guests,' and select 'Add Guest +'
• Choose 'Send doorcode' and select the Doors you want to provide access to.
• Tap 'Today' if you'd like the doorcode to expire at midnight tonight or tomorrow if you'd like it to start at Midnight (12 AM) tonight and expire at midnight tomorrow (24-hour access).
• Enter your guest's information (you can send daily doorcodes via text message or e-mail).
• If you'd like to invite multiple guests, select 'Add guest' 
• If it's a service order and you'd like to add notes related to the visit, toggle on 'Is this a Service Order.'

Note: Extending the deadbolt on Latch M disables daily or 15-minute Doorcodes from being used until it is retracted.

To revoke your guest's Daily Doorcode, follow these steps:

• Go to 'Access'.
• Select 'Manage Guests'
• Choose the guest with Daily Doorcode access whose access you want to revoke.
• Select 'Revoke Access' at the bottom of the screen and confirm your selection.
• Perform a door update on your door (if the Latch device is a residence door or is not internet connected (if a communal door) the access will not be removed until a door update is performed).

The Latch Intercom provides users with the ability to receive calls and let guests in, even if the resident is away from the property.

How do I receive calls from the Latch Intercom? Can I change how I receive calls?

To receive intercom calls, your property manager must set you up using either an email address or phone number. You can then receive intercom calls via the Door App or via phone call and can change your settings for doing so within the Door App. If, after running through these steps, you do not see the Latch Intercom added to a door in your building, please update your Door App to the latest version.

To modify the way you receive Latch Intercom calls, navigate to Access in the Door App. Tap ‘Intercom’ and then ‘Call Settings.’

Can I let visitors in remotely with the Latch Intercom?

Yes, there are three ways to let a visitor in remotely:

• If you are receiving intercom calls via phone call, tap the number ‘9’ when you are ready to let your visitor into the building. 
• If you are receiving intercom calls via the Door App, tap ‘Door App’ during your call, and then tap ‘Unlock.’
  
• As an alternative to an intercom call, you can scroll through the list of doors in the Door App, find the door the intercom is located at (it will say 'Paired to intercom' in grey text below the door name), and press the blue 'Unlock' button. 

Intercom Settings (hiding your contact in the intercom directory, changing your intercom display name, and editing your call settings)

To be hidden in the Intercom directory, navigate to the Profile Settings section in the Door App (on the top right corner of the screen). There, tap on ‘Intercom Settings’ and toggle off ‘Show in Intercom’ to stop displaying your name in the directory.

In that section, you can also modify your intercom display name by tapping on ‘Display name.’ You can select between ‘Default’ and ‘Custom.’ ‘Default’ displays the name as [First Name] [Last Initial]. For example, John Smith will appear as ‘John S.’

If you choose ‘Custom,’ you can choose any name you’d like, including names with emojis.

Finally, you can also modify the way your receive an intercom call by tapping on 'Call settings' and selecting whether to receive the intercom call via In-app call or Phone call. Note that the latter will only be available if you have a phone number added to your account.