The DOOR App keeps a log of every access event at the doors you have access to. You can view it at any time in the app.
About this feature
History shows you who unlocked a door and when, and which credential they used (app, doorcode, Keycard, or mechanical key). The property management team can see history for all doors on the property — including Guest and Staff unlocks at your unit door. The property management team cannot see a resident's history on their unit door; resident history at their unit door is protected by resident data privacy laws, which may vary by jurisdiction. Residents can see guests, staff, and personal activity for their own unit door and their own activity at communal doors.
Events are retained for 2 years.
Steps
- Open the DOOR App and go to Access.
- Tap the door you want to review.
- Tap History.
What you'll see
At your unit door:
- Your own access events
- Events by guests you invited
- Failed unlock attempts (wrong doorcode, unauthorized credential)
- Activity by accounts with property manager permissions
- Mechanical key use (on Latch M devices; not attributed to a specific person)
At communal doors (lobby, gym, elevator, etc.):
- Your own access events
- Events by guests you invited to those doors
Notes
- You cannot delete history entries — access logs are permanent for security and audit purposes.
- After a manual Door Sync, the DOOR App displays the last 100 events logged on that device. Older events are stored on the DOOR platform; contact your property manager if you need records beyond what the app shows.
- In rare circumstances, access event data may not be captured due to device or connectivity issues.