Residents
Everything you need to know as a resident at a building using the Door System.
Getting Started
Permissions the DOOR App needs on your phone
What to expect after you're invited to DOOR
Log in to the DOOR App for the first time
Migrating from Latch to DOOR
What can I do with the DOOR App? (resident overview)
I used to use the Latch App — how do I switch to DOOR?
Using your Latch Device and the Door App
How do I use the iOS Access widget?
How do I use my mechanical key?
How do I use NFC unlock (Android)?
How do I revoke guest access?
How do I invite a guest?
How do I view my doorcodes?
Controlling Smart Home Devices in the DOOR App
My DOOR Smart Home device isn't working — how do I troubleshoot it?
I can't see my Smart Home devices in the DOOR App — what do I do?
Using Controls in the DOOR App
Using your DOOR Hub
Using your DOOR Open and Close Monitor
Using your DOOR Motion Detector
Door App Troubleshooting
My DOOR App is stuck loading or crashes when I open it
I revoked my guest's access, but they can still unlock the door
My Latch Keycard isn't unlocking the door — what do I check?
My daily doorcode isn't unlocking the door — what do I check?
I'm not receiving emails from DOOR — what do I do?
The DOOR App won't unlock my door or I'm getting a Bluetooth error
Device Optimization and Troubleshooting
Changing the batteries in your Latch device
How do I perform a firmware upgrade on my Latch device?
The numbers on the Latch lens blink after my doorcode or keycard
Syncing Your Latch Device with the DOOR App
Inductive jumpstart — powering a Latch device with dead batteries
Your Door Account
How do I create a DOOR account and download the DOOR App?
Frequently Asked Questions (FAQ)
Why can I only be logged into the DOOR App on one device?
I'm locked out of my door — what do I do?
What if I lock my phone inside, the battery dies, or my phone is stolen?
What if my Latch Keycard is lost or stolen?