I'm not receiving emails from DOOR — what do I do? – DOOR

DOOR sends emails for account creation, new access invitations, password resets, and device notifications. All DOOR emails come from no-reply@door.com. If an expected email hasn't arrived, check three things in order: your spam folder, your inbox storage, and whether your company or ISP firewall is blocking third-party email.

If the missing email is specifically a password-reset link, the same troubleshooting below applies, but you can also follow the reset-specific steps in How do I reset my DOOR password or fix login issues?.

Check 1 — Spam or junk folder

DOOR emails sometimes land in spam automatically.

Open your email client and go to the Spam (Gmail) or Junk (Outlook, Apple Mail) folder.
If you see the email there, mark it Not Spam and move it to your inbox.
Add no-reply@door.com to your safe senders, contact list, or equivalent, so future DOOR emails land in the inbox.
If the email you needed has an expired link (like a password-reset link), request a fresh one from the DOOR App.

Check 2 — Inbox storage

A full inbox silently rejects new messages in some email providers.

Delete or archive a few old emails to free up space.
Pull down to refresh or press Refresh in your email client.
Request the DOOR email again (resend the password reset, ask for a new invitation, etc.).

Check 3 — Corporate or ISP firewall blocking third-party email

Company email addresses often have a firewall or security gateway that blocks email from outside domains.

If your DOOR email is a work email, ask your company's IT team to allow messages from no-reply@door.com through the firewall. Share that address with them explicitly.
Alternative: ask your property manager to change the email on your DOOR account to a personal email (Gmail, iCloud, Outlook.com, etc.). Personal inboxes typically don't have the same aggressive filtering.

If those three checks don't resolve it

If you have checked spam, confirmed you have inbox space, and ruled out (or whitelisted) the firewall and the DOOR email still doesn't arrive after a new request, one of the following is usually the cause:

The email on your DOOR account is not the one you're checking. DOOR sends to the email on file; if that's an old or incorrect address, you won't see anything. Ask your property management team to confirm the email on your record.
Your property has not migrated or your account has not been invited yet. DOOR cannot send you account-creation or access emails until your property manager invites you. See How do I create a DOOR account and download the DOOR App?.
An email provider outage. Rare, but check your email provider's status page before escalating.

When to contact DOOR support

Email support@door.com from an email you know is working (typically a personal one), if:

You have run all three checks above, confirmed the email on your DOOR account with your property team, and still see no DOOR email even after requesting a new one.
You can see previous DOOR emails in your inbox but suddenly new ones stop arriving.
Your company confirms no firewall is blocking no-reply@door.com and you have the address on your safe-senders list.

Include: your DOOR-associated email address, the type of email you expected (invitation / password reset / notification), roughly when you expected it, and confirmation of which of the three checks you ran.

This article does not cover

How to reset your password once the reset email arrives — see How do I reset my DOOR password or fix login issues?.
Creating a DOOR account for the first time — see How do I create a DOOR account and download the DOOR App?.
Getting help finding your DOOR invitation email if your property team says it was sent — see Logging In to Your DOOR Account.
SMS / text messages from DOOR for account or password events — those are email, not SMS. The only SMS DOOR sends is to guests who were invited by phone number as doorcode-only guests (their doorcode arrives by text). If you are a resident or property manager expecting an account email, this article is the right place.
Property-manager notification settings — see Managing Smart Home Device Notifications.

Questions this article answers

"I didn't get a password reset email from DOOR."
"Why aren't I receiving DOOR emails?"
"DOOR email went to my spam folder."
"How do I whitelist DOOR emails?"
"My work email is blocking DOOR — what do I do?"
"Can I change the email on my DOOR account?"
"What email address does DOOR send from?"
"I requested a password reset and nothing came."

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I'm not receiving emails from DOOR — what do I do?