The DOOR App replaces the Latch App. To switch, download the DOOR App and sign in with your existing Latch email and password — no new account is needed. Your doors, doorcodes, and access stay the same; nothing on your account changes.
This article is for residents. If you are a property manager migrating from the Latch Manager App or Mission Control, see Migrating from Latch to DOOR (for property managers).
What's changing and what's not
- The app is changing. The DOOR App replaces the Latch App as the way you unlock your doors and manage your access.
- Your account is not changing. You keep the same login email and password.
- Your access is not changing. The doors you could unlock in Latch are the doors you can unlock in DOOR.
- Your doorcodes are not changing. The same doorcodes you used in Latch continue to work in DOOR.
- Your locks are not changing. Latch locks continue to work — they are now operated through the DOOR App.
How do I switch to the DOOR App?
- Download the DOOR App:
- Open the DOOR App and sign in with the same email and password you used for the Latch App. Do not create a new account.
- Confirm your doors appear in the Access tab. Your account is now running on DOOR.
Do I need a new password?
No. Your existing Latch credentials carry over to DOOR. If you have forgotten your password, tap Forgot Password on the DOOR App login screen and follow the reset flow. See How do I reset my DOOR password or fix login issues?.
Will my doorcodes still work?
Yes. The same doorcodes you used with the Latch App continue to work at the same doors under DOOR. You do not need to request new codes, and nothing about the door hardware changes.
What if I see "email is wrong" when I try to sign in to DOOR?
That message almost always means one of two things:
- A typo or the wrong email address. Re-enter carefully; use all lowercase letters.
- The wrong password. Tap Forgot Password and run the reset flow. See How do I reset my DOOR password or fix login issues?.
If you are sure the email is correct and the password has been reset but the error persists, see How do I create a DOOR account and download the DOOR App? and contact your property management team — your property may not have migrated yet, or the email on your record may differ from the one you are typing.
Do I need Single Sign-On (SSO)?
No. Residents do not use SSO. On the DOOR App login screen, enter your email and password directly — do not tap Login with SSO. SSO is only for property management staff at properties that have it configured.
Do I need training to use the DOOR App?
No. The DOOR App is designed to feel familiar if you have used the Latch App. If you want a walkthrough, DOOR has a short video: DOOR App for Residents. For a tour of the Home screen, see Get to know the DOOR App.
When to contact DOOR support
Email support@door.com if:
- Your Latch credentials do not work in the DOOR App even after a password reset.
- You can sign in to DOOR but none of your doors appear — see I don't see doors or I am missing doors in my DOOR App first, then escalate if unresolved.
- You receive a message saying your email or account does not exist.
You can also contact your property management team — they can confirm whether your property has been migrated to DOOR and which email is on your record.
This article does not cover
- Property managers migrating from Latch Manager App / Mission Control to DOOR OS — see Migrating from Latch to DOOR (for property managers).
- Password reset details and requirements — see How do I reset my DOOR password or fix login issues?.
- Creating a DOOR account from scratch (if you are new and never had Latch) — see How do I create a DOOR account and download the DOOR App?.
- What to do when no doors appear after signing in — see I don't see doors or I am missing doors in my DOOR App.
- A tour of the DOOR App Home screen — see Get to know the DOOR App.
- Unlocking methods (Bluetooth, doorcode, Keycard) — see Unlocking your doors.
Related articles
- Get to know the DOOR App
- How do I reset my DOOR password or fix login issues?
- I don't see doors or I am missing doors in my DOOR App
- How do I create a DOOR account and download the DOOR App?
Questions this article answers
- "Do I need to create a new account for DOOR?"
- "Will my Latch password work in DOOR?"
- "Do my doorcodes change when I switch to DOOR?"
- "How do I switch from Latch to DOOR?"
- "Do I have to wait for an invitation to migrate?"
- "What if it says my email is wrong in the DOOR App?"
- "Do residents use SSO to log in to DOOR?"