Managers
Everything you need to know to manage a building in the Door System.
Property Setup & Permissions
How do I set up a new property in DOOR OS?
Adding, Editing, or Deleting Property and Portfolio Managers
Getting started with DOOR OS
Welcome to DOOR OS — your first login
What is a Portfolio Manager? How are they different from Property Managers?
What are Units, Doors, and Keys?
Hardware Support
How do I escalate a hardware issue to DOOR Support?
Migrating from Latch to DOOR
I'm a property manager — how do I switch from Latch to DOOR?
DOOR training and resources for your team
Get to know DOOR OS
Get to know the DOOR App for property managers
DOOR OS - Activation and Property Settings
Getting your property ready to install new DOOR Smart Home devices
Which browsers are compatible with DOOR OS?
Managing Hardware from the DOOR App
How do I upgrade firmware on a property device?
How do I manage devices from the DOOR App as a property manager?
Doors, Units, and Keys
Best practices for organizing your property's Keys
Restricting Key sharing and disabling doorcodes on amenity doors
How do I configure doorcode length and sharing rules for my property?
Creating, Editing and Assigning Units
Managing access during Construction
Creating and editing doors
DOOR OS - Property Management Permissions
DOOR OS vs the DOOR App — which one should I be using, and why am I seeing a permissions error?
Key and device management permissions by role
Users & Access Management
A resident isn't showing up in DOOR OS
How do I invite, edit, or remove a resident in DOOR OS?
Inviting, editing access, and removing users
Inviting or editing people via CSV
Setting the correct Resident Status
Managing Latch Keycards for your property
Smart Home Management
Managing Smart Home Device Notifications
How do I use Smart Home controls in DOOR OS?
Automate DOOR Smart Home sensor data to PMS
How do I configure Vacant and Occupied unit controls?
DOOR OS - Adding users to the Latch Intercom
The Latch Intercom is showing 'Empty Directory'
How do I customize the Latch Intercom directory?
How do I add residents to the Latch Intercom?
Integrations
What is ePMS and how does it work with DOOR?
How do I set up ePMS in DOOR OS?
How does the User Sync integration work in DOOR OS?
I just activated User Sync in DOOR OS — what do I do next?
Unit Sync — setup and behavior
Automated Access — configuration and activation
DOOR OS - OpenDOOR Partner Integration Setup
How do I manage OpenDOOR partner access for my property?
What is OpenDOOR?
How do I remove a partner's access and terminate an integration?
DOOR OS - Reporting
How do I use Reporting and Auditing in DOOR OS?