Key-Based Roles: assigning Tourer, Staff, and Vendor access

When you assign someone a Key in DOOR OS, you can choose a role that describes why they have access.

In addition to Resident and Guest, Key assignments can now use Tourer, Staff, or Vendor. These roles make it easier to identify who has access to your property and are included in DOOR OS Reports.

About Key-Based Roles

A role is assigned to a person for each Key they receive.

Tourer, Staff, and Vendor currently provide the same unlock access as Guest. Selecting one of these roles does not give the person additional access to doors. It identifies why the person has been assigned the Key and makes that information available throughout DOOR OS and in Reports.

Note: Resident is still important for identifying people who live at the property. When assigning access to a resident's private unit, make sure the person is assigned the appropriate Resident role.

Before you start

• Sign in to DOOR OS.
• Select the property you want to manage.
• Make sure your account has permission to assign Keys.
• If you are assigning the Tourer role, have an expiration date ready. Tourer Key assignments require one.

Assign a role when inviting a new user

1. In DOOR OS, open the People tab.
2. Click Invite.
3. Enter the person's information.
4. Continue to Assign Keys.
5. Select the Key you want to give the person.
6. Select the appropriate Role.
7. If you select Tourer, add an expiration date.
8. Complete the invitation.

The previous Resident selection has been replaced by the Role field.

Assign a role when giving an existing user a new Key

1. Open People.
2. Select the user.
3. Open Keys.
4. Select Assign New Key.
5. Choose the Key.
6. Select the appropriate Role.
7. If you select Tourer, add an expiration date.
8. Save the assignment.

View or change a role

You can view or edit the role assigned to an existing Key membership from either the user's profile or the Key itself.

From the user's profile

1. Go to People.
2. Select the user.
3. Open Keys.
4. Select the Key you want to review.
5. View or change the assigned Role.
6. Save your changes.

From the Key

1. Go to Access → Keys.
2. Select the Key.
3. Open People.
4. Select the user.
5. View or change the assigned Role.
6. Save your changes.

Changing between Guest, Tourer, Staff, and Vendor does not change which doors are included in the Key or interrupt the person's access.

If you change a Key membership to Tourer, make sure an expiration date is also assigned.

How roles appear in Reports

Key-Based Roles are also included in DOOR OS Reports and CSV exports.

Assigned Access Report

• A new User Role field shows the role assigned to the Key membership.
• Access Granted By can show the OpenDOOR Partner name when access was granted through a Partner.

Keys Report

• Creator Name can show the Partner name when a Key was created for an OpenDOOR Partner.
• A Partner field identifies Keys designated for a Partner.

If you use exported Reports in Excel, Google Sheets, a dashboard, or an automation, review your setup after this change. Existing fields have not been renamed or removed, but new fields have been added.

Automations that identify columns by header name should continue to use those existing headers. If your automation reads columns by their position in the CSV, verify the export before relying on it.

If you don't see Key-Based Roles

Key-Based Roles are being enabled property by property.

If you still see the previous Resident option instead of the Role field, the feature may not have been enabled for your property yet.

Contact your account manager if you have questions about your property's rollout.

Frequently asked questions

Do Tourer, Staff, and Vendor change what someone can unlock?

No. Tourer, Staff, and Vendor currently provide the same unlock access as Guest. The role tells you why the person has the Key and improves how their access is identified in DOOR OS and Reports.

Why can't I save a Tourer assignment?

Tourer access requires an expiration date. Add an expiration date to the Key membership and try again.

Can I change someone's role after assigning a Key?

Yes. Edit the Key membership from either the person's Keys screen or the Key's People list.

Changing between Guest, Tourer, Staff, and Vendor does not change the doors included in the Key.

Why don't I see the Role field?

Key-Based Roles are being rolled out property by property. If your property has not been enabled yet, you will continue to see the previous experience.

Contact your account manager if you have questions about availability.

Do Tourer, Staff, and Vendor affect how access events appear in Access History?

Tourer, Staff, and Vendor currently behave the same as Guest for access logs. Managers can view their access events in Access History the same way they currently view access events for Guests.

Related articles

• Key and device management permissions by role
• Inviting, editing access, and removing users
• How do I manage OpenDOOR partner access for my property?
• How do I use Reporting and Auditing in DOOR OS?

Questions this article answers

• "What are Tourer, Staff, and Vendor roles?"
• "How do I mark someone as staff in DOOR OS?"
• "How do I assign vendor access?"
• "How do I give a prospective resident tour access?"
• "Why does Tourer access need an expiration date?"
• "Can I change someone's role after assigning a Key?"
• "Where do user roles appear in Reports?"
• "Why don't I see Key-Based Roles?"

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Need additional support? Contact us at support@door.com or (888) 808-0670.

Need help with an ownership or property management change? Contact us at relations@door.com.