How do I invite, edit, or remove a resident in DOOR OS?

Managing people on your property — inviting residents, editing who has access to which doors, revoking access, or deleting someone entirely — all happens on the People tab in DOOR OS. Every flow below requires Key Management permissions on your account. After any access change, doors that are not connected to the internet need a manual Door Sync before the change takes effect on the lock.

This article is for property managers and portfolio managers. If you are a resident and want to invite a guest, residents do not have access to DOOR OS — see Inviting Guests and Revoking Guest Access instead.

Before you start

• You are logged in to DOOR OS.
• Your account has Key Management permissions for the property. If you don't, contact a Portfolio Manager at your organization and ask them to grant Key Management permissions on your account. See Property Managers: Key and Device Management Permissions.
• You have already created the Keys that grant access to the doors the resident will need. If not, create them first — see Creating Keys.

How do I invite a new resident?

1. In DOOR OS, select the correct property.
2. Open the People tab.
3. Click Invite.
4. Choose whether the person will get the DOOR App (smartphone-based access) or a daily doorcode (numeric code only).
5. Enter the person's contact details.
6. Add the Keys they need. Each key holds one or more doors.
7. Mark whether this person is a Resident and whether they are allowed to share the key with guests. See Restricting Key Sharing and Disabling Doorcodes to control what they can share.
8. Set a start time. If you pick a future date, the person still receives the welcome email today and can install the DOOR App; their access just won't activate until the start time passes.
9. Set an expiration date. DOOR recommends this on every invite so access ends automatically when the lease ends.
10. Submit. The person receives a welcome email with login instructions.
11. On the start date, verify any Door Sync tasks in DOOR OS. Doors that are not internet-connected need a sync before the new access reaches them. A passive sync happens automatically the first time the resident performs a DOOR App unlock within Bluetooth range; you or the resident can also trigger it manually — see How to perform a Door Sync.

Once the doors are synced, the resident can unlock using their doorcode, or a Keycard (Keycards must be activated separately — see Latch Keycards).

How do I edit an existing resident's access?

1. In DOOR OS, open the People tab.
2. Select the resident.
3. Add or remove Keys, change the expiration date, or delete Keys as needed.
4. Sync the affected doors. A Door Sync is required on any non-internet-connected door for the change to take effect.

Changes become active at the device only after the sync completes.

How do I revoke a resident's access without deleting them?

Revoking keeps the resident record in DOOR OS (useful if access may return later) but removes all their current access.

1. Open the People tab.
2. Select the resident.
3. Open the Keys tab under their name.
4. Click Revoke All Keys at the bottom.
5. Confirm. This also revokes access for any guests that resident invited.
6. Sync the affected doors. Until the non-internet-connected doors are synced, the resident's old credentials may still work at those locks.

Revoked users remain visible on the People tab as long as Show Expired Users is enabled. You can re-grant access to the same record later.

How do I delete a resident completely?

Deleting removes the resident record from the People tab. Use this when the person will not return.

1. Open the People tab.
2. Select the resident.
3. Click Delete Person and confirm. This also removes access for any guests they invited.
4. Sync the affected doors. Until the non-internet-connected doors are synced, the deleted user's credentials may still work at those locks.

After deletion, the person no longer appears on the People tab. Their past activity is still available under the Activity tab. To restore access later, send a new invitation.

Why a Door Sync is required after any change

Doors connected to the internet receive access changes within a few minutes through the cloud. Doors that are not internet-connected only know about an access change after a Door Sync — which pushes the latest credentials to the lock over Bluetooth. Until that sync happens, the lock is still running the previous set of credentials.

To sync a specific door manually: select the door name from the Access tab in the DOOR App while within Bluetooth range of the Latch device, then choose Sync. See How to perform a Door Sync.

When to contact DOOR support

Email support@door.com if:

• You cannot see the Invite button on the People tab even after your Portfolio Manager grants Key Management permissions.
• A resident is invited and synced, but their credentials do not open the door after multiple manual Door Syncs.
• A revoked or deleted resident is still able to unlock doors days after the syncs are confirmed.
• You need to bulk-invite residents via CSV and run into errors — see Inviting or Editing people via CSV File first, then escalate if blocked.

This article does not cover

• Bulk invites via CSV upload — see Inviting or Editing people via CSV File.
• Creating or editing the Keys themselves — see Creating Keys.
• Creating or editing Doors or Units in DOOR OS — see Creating Doors and Creating, Editing and Assigning Units.
• Permission levels and who can edit what — see Property Managers: Key and Device Management Permissions.
• Automated resident provisioning from your PMS (Yardi / RealPage / Entrata / AppFolio) — see User Sync Integration.
• Resident-to-resident guest invites — residents handle these in the DOOR App, see Inviting Guests and Revoking Guest Access.
• How to perform the Door Sync itself — see How to perform a Door Sync.

Related articles

• Creating Keys
• Restricting Key Sharing and Disabling Doorcodes
• Inviting or Editing people via CSV File
• Property Managers: Key and Device Management Permissions
• How to perform a Door Sync

Questions this article answers

• "How do I add a new resident to DOOR OS?"
• "How do I give someone access to a door?"
• "How do I revoke a resident's access?"
• "How do I delete a resident?"
• "Why can't I see the Invite button?"
• "Do I need Key Management permissions to invite someone?"
• "Why is the resident's new access not working after I added them?"
• "Does a revoked resident's doorcode stop working immediately?"
• "How do I set an expiration date on a resident's access?"