How do I manage OpenDOOR partner access for my property?

OpenDOOR, the new version of OpenKit, is DOOR's platform of APIs and SDKs for authorized third-party partners to integrate with DOOR's smart access. Partners use OpenDOOR to deliver custom experiences — for example, delivery services that need to unlock specific doors at specific times, or smart-home platforms that pair with DOOR Smart Home devices. As a property manager, you control which partners are added to your property and which doors they can access.

This article covers adding a partner, assigning them to specific doors, and removing them.

About this feature

Adding an OpenDOOR partner happens in two parts:

Authorization — DOOR adds the partner to your property after you email a permission grant to integrations@door.com. This is a manual step on DOOR's side; it is not self-service.
Door-level access — once the partner is authorized at your property, you assign them to individual doors in DOOR OS. Partner access is per-door, not per-Key. Vacant units are managed either by manually toggling per-door, or by assigning all relevant vacant doors and managing access through the partner's UI.

Before you start

You're signed in to DOOR OS.
You have property or portfolio permissions for the property you're modifying.
You're using an email address that has portfolio manager permissions for the property — this is required when emailing DOOR integrations.

Steps — Add an OpenDOOR partner to your property

Send an email to integrations@door.com from an account with portfolio manager permissions for the property.
In the email, include a statement that explicitly grants access. Example: "We give DOOR permission to add [Partner Name] to [Property Name]."
DOOR's integrations team adds the partner to your property and confirms when it's complete. After that, you can assign the partner to specific doors in DOOR OS.

Steps — Assign an OpenDOOR partner to a door

From the navigation menu, click Access, then select Doors.
Click the specific door you want to manage.
Click Edit door.
From the partner dropdown, select the partner you want to assign to this door.
Click Save.

The change is saved immediately. The partner now has access to this door.

Steps — Remove an OpenDOOR partner from a door

Open the door in Access → Doors → [door name] → Edit door.
In the partner dropdown, select None (or deselect the partner).
Click Save.

Important: After removing a partner from a door, perform a Door Sync on that door using the DOOR App. This pushes the access change to the lock, so the partner's access is fully revoked. Without the sync, non-internet-connected locks may continue to accept the partner's credentials until they sync.

Steps — Assign an OpenDOOR partner to an existing key

From the navigation menu, click Access, then select Keys.
Click the specific key you want to manage.
Click Edit.
From the partner dropdown, select the partner you want to assign to this door.
Click Save.

The change is saved immediately. The partner now has access to the doors on the key.

Important: After an OpenDOOR partner is added to a key, the key is converted to a "partner key". You will be able to add and remove doors, change doorcode settings, schedules, and rename the key, but you cannot remove or change the partner once assigned. Please note that changing the doors on the key will affect the access of any residents or guests who were granted access by the partner.

Steps — Assign an OpenDOOR partner to a new key

From the navigation menu, click Access, then select Keys.
Click on Add key +.
Type in a name for the key.
Select the desired doors, and adjust doorcode and schedule settings.
From the partner dropdown, select the partner you want to assign to this door.
Click Add key.

The change is saved immediately. The partner now has access to the doors on the key.

Steps — Remove an OpenDOOR partner from a key

Open the key in Access → Keys → [key name] → Edit.
Click Delete key
Click Yes, delete.

Important: Partner keys can only be deleted; you cannot unassign a partner from a key. If you need to recreate the key without the partner connected, or with a different partner connected, please see Creating and managing keys.

Steps — Remove an OpenDOOR partner from your property entirely

First, ensure the partner is unassigned from every door at the property. Use Access → Doors and check each door's partner dropdown — none should reference the partner.
Email integrations@door.com with your property name and the partner you want to disable.
DOOR's team removes the partner from your property and confirms.

For the door-by-door removal procedure (and the after-removal Door Sync requirement), see How do I remove a partner's access and terminate an integration?.

Notes about scope

Partner access is either per-door or per-Key. Partners often need access to a specific subset of doors (delivery rooms, parking garages) without inheriting access to every door on a Key. In this case, per-door assignment is preferred. If the Partner will always grant access to the same doors, all the doors can be added to one key that is then assigned to the partner for per-key assignment.
For vacant units, you can either manually assign and unassign partners per door, or assign all vacant-relevant doors to the partner and manage activation/deactivation through the partner's own UI.
Partners have their own documentation for using the APIs — point partners to DOOR's Developer Documentation (developers.door.com)

If it didn't work

Partner not showing in the door's dropdown — DOOR's integrations team may not have authorized the partner at your property yet. Confirm authorization is complete before trying to assign at the door level.
Email request rejected — confirm the email came from an address with portfolio manager permissions for the named property.
Partner still has access after removal — perform a Door Sync on each affected door. Non-internet-connected locks need to sync before the change takes effect.

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