How do I configure doorcode length and sharing rules for my property?

DOOR OS gives property managers two property-level controls for how doorcodes work at their building: doorcode length (how many digits residential doorcodes have) and per-Key sharing/doorcode rules (whether residents can invite guests to amenity doors, and whether a Key issues doorcodes for specific doors). This article covers both.

About these features

Doorcode length is set property-wide for residential doors. The default is 7 digits; you can shorten it to as few as 4 on supported hardware. Once changed, residents reset their own doorcode to the shorter length. (Communal doors are not affected by this setting.)
Per-Key sharing rules control whether a Key allows guest invites at all (May Share Key) and whether each door on the Key issues doorcodes (Provide Doorcodes). Both apply at the Key level — changing them affects every keyholder on that Key.

Before you start

You're signed in to DOOR OS with the right permissions:
- Doorcode length: account with property management permissions.
- Sharing rules: Key Management permissions for the property. See Key and device management permissions by role.
For shorter doorcodes, your property has at least one G-Lens lock running firmware G 2.0.7 or higher paired to a residential door. To check, open DOOR OS → Reports → Access Devices and review the Product Type and Firmware Version columns.

Steps — Change doorcode length for residential doors

In DOOR OS, navigate to Manage Settings → Access Settings (left-hand menu).
Choose Doorcode Length.
If your property has at least one G-Lens device paired to a residence door, you'll see Change Doorcode Length. Pick a length between 4 and 7 digits.
Save your changes.

After saving:

If you increased the length (e.g., 4 → 6 digits): all residential doorcodes are auto-regenerated to the new length. No action required from residents.
If you decreased the length (e.g., 7 → 4 digits): residents receive an email and must opt in by tapping Reset Doorcode in the DOOR App. Their code stays at the original length until they reset it. After resetting, they need to perform a Door Sync for the change to take effect at non-internet-connected locks. See How do I shorten my residential doorcode?.

Communal doorcodes are not affected by this setting.

Steps — Disable doorcodes on specific amenity doors (per Key)

This stops a Key from issuing doorcodes on selected doors while leaving DOOR App and Keycard access untouched. Use it for amenity doors (gym, pool, rooftop) where you don't want guest doorcodes.

In DOOR OS, navigate to Access → Keys.
Select the Key that includes the amenity doors you want to update.
Open the doors section of the Key and tap Edit.
For each amenity door, turn off Provide Doorcodes. To disable many doors in a Key at once, use Disable All Doorcodes at the top right — then re-enable doorcodes on residential and entrance doors before saving.
Save.

All keyholders on this Key receive the change on their next access update. Non-internet-connected doors need a Door Sync.

Important: Don't turn off Provide Doorcodes on residential doors or main building entrances. The doorcode is a keyholder's backup when their phone is dead, lost, or out of battery. Removing it on the unit door or front door locks them out without their phone.

Steps — Block guest sharing on a Key

Use this to stop residents on a Key from inviting guests to the doors in that Key. The resident's own access is unaffected.

In DOOR OS, open the resident's detail page: People → select the resident.
Open the Keys tab.
Select the Key that grants access to the amenity doors.
Toggle May Share Key off.
Save.

Once saved, the resident cannot share guest access for any door on that Key. To block guest sharing only for some doors on a Key, structure those doors into a separate Key with May Share Key off, and keep other doors on a Key where sharing is allowed.

Turning off May Share Key does not remove existing guests. If the resident already invited guests before this change, those guests keep their access unchanged. The toggle only prevents new invitations going forward.

To remove a specific guest's access as a manager, you cannot revoke guest access directly. Instead: remove the Key from the resident (this removes the guest's access to all doors on that Key), then re-add the Key to the resident. The resident can revoke a specific guest directly from the DOOR App without this workaround.

When to use CSV import instead

Editing an existing Key changes settings for everyone on that Key — that's almost always what you want for amenity-access changes. Use CSV import when you're moving residents to a new Key structure or onboarding many new residents at once. See Inviting or editing people via CSV for the full flow.

Reminders about scope

Changing a Key changes access for every keyholder on that Key. Confirm every door and setting before saving.
Disabling doorcodes only affects doorcodes — DOOR App and Keycard access remain active.
Disabling Key sharing only blocks new guest invitations — existing guests keep their access until removed separately. The resident's own unlock methods stay active.

If it didn't work

You don't see Change Doorcode Length — your property doesn't have a G-Lens lock on firmware G 2.0.7+ paired to a residence door. Confirm via Reports → Access Devices.
Residents still have the old (longer) code after a length change — they need to Reset Doorcode in the DOOR App and run a Door Sync. The change isn't automatic for residents whose existing code is already a valid length.
Doorcodes still work at amenity doors after disabling — perform a Door Sync on the affected lock. If they still work after a successful sync, contact DOOR Support.

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