In order to ensure residents’ privacy at their apartment doors, Door allows property managers to assign resident status to a key holder when adding a key to their account. For any key that a user is not a resident, the Door system will designate them as a non-resident. We also note that regardless of resident status, activity by accounts with property management permissions will be visible at all residence doors.
If a user is designated non-resident for a key, their logs on private doors contained within that key will be visible in Mission Control. This designation has no impact on public/communal doors which default to making logs visible. To comply with Door's Terms of Service and Privacy Policy, and any applicable laws and regulations, please ensure that all of your residents are assigned accordingly for their residence/private doors.
Editing a User Type
Managers have the ability to change a user's Resident status by going to their profile in the 'People' tab and selecting they key they want to edit. It is important for Managers to always set their residents' roles for private doors to 'resident' to protect their privacy.
Reviewing Resident Status
To help your team easily review current resident or non-resident designations, and correct any as needed, we have added the resident status to our Reporting and Auditing Platform.
You can find reports for your property by navigating the section ‘Reports’. We recommend exporting the 'Assigned Access' report so that you can quickly review resident statuses for accuracy.