Restricting Key sharing and disabling doorcodes on amenity doors

This article is for property managers and portfolio managers. If you need to stop guests from using doorcodes at amenity spaces — the gym, pool, rooftop, lounge, package room — DOOR OS lets you control this at the Key level. Two switches do the work: May Share Key controls whether a resident can invite guests at all for the doors in that Key, and Provide Doorcodes controls whether that Key issues doorcodes for specific doors. Both apply only to the amenity doors you select, and both leave the resident's DOOR App and Keycard access intact on those doors.

Editing the Key is almost always the right tool when the residents already have the correct Key assigned — the change propagates to every keyholder on that Key automatically. You only need CSV import when you're setting up new access in bulk (new Key, new people, or new assignments). This article covers the edit-existing-Key flow and flags when to reach for CSV import instead.

Before you start

You are signed in to DOOR OS.
You have Key Management permissions for the property. If you don't, see Property Managers: Key and Device Management Permissions.
You already know which Key holds the amenity doors you want to restrict. If you're still designing the Key layout, see Creating Keys first.

What each setting does

May Share Key — when off, residents holding this Key cannot invite guests to the doors in the Key. Residents keep their own access; only guest sharing is blocked.
Provide Doorcodes — when off for a given door, no keyholder on this Key receives a doorcode for that door. The residents continue to have DOOR App access and Keycard access on the door. This is a per-door setting within a Key, so you can disable doorcodes on the gym door while keeping them on the residential door.

Important: do not turn off Provide Doorcodes on residential doors or on the main building entrance. The doorcode is a keyholder's backup when their phone is dead, lost, or out of battery — removing it on their own unit or the front door locks them out of the property without their phone.

How do I decide: edit the existing Key, or CSV import?

Situation	Use
Residents already have the correct Key, you only want to change door settings within that Key	Edit the existing Key (this article)
You need to disable doorcodes for every resident who has access to the amenity doors, and they're all on the same Key	Edit the existing Key — it affects every keyholder automatically
Some residents don't have the correct Key yet / you're setting up a new Key layout	CSV import to assign the new Key to the right people, then configure the Key's settings
You're spinning up a new property or onboarding many residents at once	CSV import — see Inviting or Editing people via CSV File

When in doubt, edit the existing Key first. Editing a Key propagates to all current keyholders with no re-invite step, which is almost always what you want for amenity access changes.

How do I turn off Key sharing for amenity doors?

This blocks residents on the Key from inviting guests to the selected amenity doors. It does not change anything about the resident's own access.

In DOOR OS, open the resident's detail page: People → select the resident.
Open the Keys tab under their name.
Select the Key that grants access to the amenity doors you want to restrict.
Toggle May Share Key off.
Save.

Once saved, the resident cannot share guest access for any door on that Key. If you need to block guest sharing only for some doors on the Key, structure those doors into their own separate Key with May Share Key off, and keep the rest of the doors on a Key where sharing is allowed.

How do I disable doorcodes on specific amenity doors?

This stops the Key from issuing doorcodes on the selected doors, while leaving DOOR App and Keycard access untouched.

On an existing Key

In DOOR OS, navigate to Access → Keys.
Select the Key that includes the amenity doors you want to update.
Open the doors section of the Key and tap Edit.
For each amenity door where doorcodes should be disabled, turn off Provide Doorcodes. If you need to disable doorcodes on many doors in the same Key at once, use Disable All Doorcodes at the top right of the doors list — then review each door and re-enable doorcodes on residential and entrance doors before saving.
Save.

All keyholders on this Key receive the change on their next access update. Non-internet-connected doors need a door sync before the change takes effect at the lock — see How to perform a Door Sync.

On a brand-new Key

When you create the Key, turn off Provide Doorcodes on the amenity doors up front. See Creating Keys.

When you do need CSV import

CSV import is the right tool when you are assigning Keys in bulk, not when you are editing settings on an existing Key. Use CSV import if:

You are building a new Key structure and need to move many residents to a new Key.
You have a large group of residents who don't yet have the amenity Key and need to receive it.
You are onboarding many new residents at once.

The import workflow is: People → Invite → DOOR App → Import CSV → upload your file → review → add Keys → send. The full flow and CSV format rules are in Inviting or Editing people via CSV File. Key points from that article: the file must be in CSV format, email is the primary identifier (an existing DOOR account gets the new doors added to it), and residential Keys go in the CSV while communal Keys are assigned in the Key-assignment step after upload.

Important reminders about scope

Changing a Key changes access for every keyholder on that Key. Before saving, make sure every door and every setting on the Key is the one you want applied to all of them.
Disabling doorcodes only affects doorcodes. DOOR App and Keycard access are separate and remain active on the door.
Disabling Key sharing only blocks guest invitations. The resident's own unlock methods remain active.
We do not recommend disabling doorcodes on residential doors, main building entrances, or any door that is a resident's primary way in. Keep the doorcode as a backup when the phone is unavailable.

When to contact DOOR support

Email support@door.com if:

You toggled Provide Doorcodes off on an amenity door, synced the affected lock, and residents report doorcodes still working there after the sync.
You cannot find the May Share Key or Provide Doorcodes toggle where this article describes. Include the Key name and what you see on screen.
You need guidance on whether to edit an existing Key vs. do a CSV import for a specific bulk scenario before making changes.

This article does not cover

Creating Keys from scratch — see Creating Keys.
Inviting new residents or editing an individual resident's access — see How do I invite, edit, or remove a resident in DOOR OS?.
Bulk invites / bulk Key assignments via CSV — see Inviting or Editing people via CSV File.
Permission levels and who can edit Keys — see Property Managers: Key and Device Management Permissions.
Key schedules (time-based restrictions) — see Key Settings: Schedules.
What Units, Doors, and Keys are conceptually — see What are Units, Doors, and Keys?.
Resident-side guest sharing — residents manage guest invites in the DOOR App, see Inviting Guests and Revoking Guest Access.

Questions this article answers

"How do I stop residents from sharing a Key with guests at the gym?"
"How do I disable doorcodes on amenity doors?"
"Can I disable doorcodes for a group of residents?"
"Do I need to CSV import to change doorcode settings for an amenity?"
"Will disabling doorcodes break my residents' access to their apartment?"
"What's the difference between May Share Key and Provide Doorcodes?"

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