If you cannot log in to the DOOR App, have forgotten your password, or want to change it, this article covers the full flow: resetting a forgotten password, changing a password you already know, what to do if the reset email does not arrive, and what the "Email not found" error means. Most password problems are resolved by running the Forgot password flow from the DOOR App login screen.
Important: on the DOOR App login screen, do not tap Login with SSO — that option is for property management teams, not residents. Sign in with your email and password.
How do I reset a forgotten password?
If you forgot your password or your account invitation link expired, run a password reset:
- Download and open the DOOR App.
- On the Log In screen, tap Forgot password.
- Enter the email associated with your DOOR account. Use all lowercase letters to avoid case-matching issues.
- Tap Send. DOOR emails you a password-reset link.
- Open the email from DOOR, tap the reset link, and follow the prompts to create a new password.
- Return to the DOOR App and sign in with your email and the new password. Passwords are case sensitive.
If the reset does not complete on the first try, repeat the flow from step 1.
What are the password requirements?
When you set a new password, it must contain:
- At least 12 characters (and no more than 1024).
- At least one uppercase letter.
- At least one number.
- At least one symbol.
The DOOR App marks each requirement with a green check as you type. When all four are met, the Continue button becomes active and saves the password.
How do I change my password while I'm logged in?
If you know your current password and want to change it without signing out:
- On the DOOR App Home screen, tap the profile icon in the top right corner.
- Tap Change my password.
- Enter your current password, then your new password (meeting the requirements above).
- Tap Save.
The password reset email is not arriving — what do I check?
DOOR sends password reset links (and all other account emails) from no-reply@door.com. If the reset email does not appear within a few minutes, the cause is almost always your spam folder, a full inbox, or a corporate/ISP firewall blocking third-party email.
For the full troubleshooting flow (spam check, inbox storage, firewall whitelisting, and what to do when none of those apply), see I'm not receiving emails from DOOR — what do I do?.
If the email still does not arrive after those checks, your account email may be wrong or your property team may need to re-send an invitation. See the next section.
I see "Email not found" when I try to reset — what now?
If the DOOR App shows Email not found when you enter your email, DOOR does not have an account for that address. Two common reasons:
- You typed the email incorrectly. Re-check for typos, extra spaces, or autocorrect changes.
- Your DOOR account is registered under a different email than the one you are entering.
If neither is the case, contact your property management team and ask them to send a new DOOR invitation to your preferred email address. Only property management can create or update a resident account.
This article does not cover
- The full flow when DOOR emails (not just password resets) aren't arriving — see I'm not receiving emails from DOOR — what do I do?.
- Creating a DOOR account from scratch or downloading the DOOR App — see Creating your DOOR Account and Downloading the DOOR App.
- Logging in after you reset the password — see Logging In to Your DOOR Account.
- Doors missing from the DOOR App after login — see I don't see doors or I am missing doors in my DOOR App.
- Deleting your DOOR account or data — see How do I delete my DOOR data or request a copy?.