DOOR Smart Home device notifications can be managed at two levels: account-level (your personal preferences across every property and device you have access to) and device-level (whether a specific device sends alerts to anyone). Knowing which level to change matters — turning off device-level alerts silences notifications for every user with access to the device, including residents.
About this feature
| Level | Affects | Use when |
|---|---|---|
| Account-Level Notifications | Only your personal alerts across all properties and devices you have access to | You want to pause your own notifications without changing what other users receive |
| Device-Level Alerts | All users with access to that specific device (residents, other managers) | A device is in maintenance, or you want to disable a specific alert source for everyone |
Available notification channels at the account level: Email, Push (DOOR App), and SMS.
Before you start
- You're signed in to the DOOR App or DOOR OS with property management permissions.
- For device-level changes, you have Device Management Permissions for the property.
Steps — Configure account-level notifications
These settings only affect your own alerts.
- Open the DOOR App or sign in to DOOR OS with your account.
- Tap the notification icon (bell icon) in the top-right of the home screen.
- Tap the settings icon in the top corner of the notifications screen.
- Navigate to the Devices section.
- Toggle each channel as needed:
- Email notifications
- Push notifications
- SMS notifications
Note: Disabling notifications at the account level prevents you from receiving alerts from any Smart Home device across every property you manage, regardless of device-level alert settings.
Steps — Configure device-level alerts
These settings affect every user with access to the device. Use carefully — disabling alerts at the device level means residents stop receiving alerts about that device too.
- Open the DOOR App or DOOR OS and sign in.
- From the main menu, navigate to Devices → Controls (or just Controls in DOOR OS).
- Locate and select the Smart Home device you want to configure.
- Tap Open device settings.
- Open the Settings tab.
- Find the Alerts option and toggle it on or off.
Important: Disabling alerts at the device level prevents all users — residents and other property managers — from receiving notifications about that device. Use this only for maintenance windows or when the device is permanently silenced as part of building policy.
Best practices
- Use account-level control when you want to pause your own notifications during off-hours or change the channels you receive on. Other users are unaffected.
- Use device-level control for maintenance windows on a specific sensor, or when a device is being serviced and shouldn't generate alerts to anyone.
- Enable multiple channels (Email + Push + SMS) on critical accounts. Push notifications can fail silently if a phone is offline; redundancy ensures urgent alerts (like leak detection) are received.
If it didn't work
- You're not getting alerts even with account-level on — confirm the device-level alert is on and that you have access to the device. Account-level settings can't surface alerts from devices you don't have permission to see.
- A resident reports missing alerts — check whether device-level alerts are off (which silences everyone) before adjusting their account.
-
SMS notifications aren't arriving — verify your phone number on file with DOOR. Contact
support@door.comto update it if needed.
Related articles
- How do I use Smart Home controls in DOOR OS?
- DOOR Smart Home devices basic troubleshooting
- Using your DOOR Leak Detector and Leak Lasso (resident)