DOOR provides training videos, a printable flyer, email templates, and live training sessions to support property teams migrating from Latch. This page is the single reference of every resource available — bookmark it, share specific links with your team, or use the email templates verbatim to communicate with residents.
Resources at a glance
| Resource | Audience | Format | Link |
|---|---|---|---|
| Intro to DOOR for Property Managers (training video) | Property team | Video | DOOR OS |
| DOOR App for Property Managers (training video) | Property team | Video | DOOR App for PMs |
| DOOR App for Residents (training video) | Residents | Video | DOOR App for Residents |
| DOOR App printable flyer | Residents | Digital flyer | |
| Pre-launch email template | Residents | Text | See "Email templates" below |
| Launch-day email template | Residents | Text | See "Email templates" below |
| Live training sessions | Property team | Webinar | Sign up |
Training videos
Three short videos cover the essentials. Share these with your team during onboarding or with residents during the migration.
- DOOR OS — overview of the web platform, how to manage keys, doors, and residents.
- DOOR App for Property Managers — using the DOOR App to activate, manage, and maintain hardware in the field.
- DOOR App for Residents — share with residents to walk them through the resident experience.
Live training sessions
DOOR offers two formats:
- Intro to DOOR for Property Managers — a full walkthrough of the DOOR App and DOOR OS for new or current property managers who need a refresher.
- Open DOOR Sessions — a 30-minute Q&A for managers with specific questions or follow-ups from the larger training.
Sign up for either session here.
Printable flyer
DOOR has a digital flyer (PDF) you can print and post around your building or share via email to encourage residents to switch to the DOOR App.
Email templates
Use these templates verbatim or as a starting point when communicating the migration to residents. Replace [Your Property Team Name] with your team's signature.
Pre-launch email — "Coming Soon: The New DOOR App"
Subject: Coming Soon: The New DOOR App
Header: A Smarter Way to Unlock is on Its Way
We're excited to share that next week, DOOR (formerly Latch) is launching the new DOOR App — your updated solution for smart access and enhanced building features. This app will gradually replace the Latch App, offering everything you already use, plus new features to make everyday living even easier.
What's new in DOOR:
- Faster unlock options with shorter doorcodes
- Smart home controls for thermostats, lights, and more
- A fresh, mobile-first design built for ease
What you need to know:
- You'll receive an invite to download the DOOR App next week.
- Sign in with your existing Latch credentials.
- All your current access carries over — no action needed on your part.
- Both apps work simultaneously until the Latch App is phased out (we'll keep you updated).
Why switch early? While the Latch App will continue to be available until at least March 2026, the sooner you move to DOOR, the sooner you get access to new features.
Look out for the download link from us next week.
–
[Your Property Team Name]
Launch-day email — "Meet Your New Access App: DOOR is Here"
Subject: Meet Your New Access App: DOOR is Here
Header: Smarter access. Connected living.
The DOOR App is here. Starting today, you can switch from the Latch App to DOOR — your next-generation platform for smarter access and connected living.
Here's what's new:
- Shorter doorcodes for quicker entry
- Smart controls for thermostats, lights, and more
- Mobile-first design for a smoother experience
No setup required. Just download the DOOR App and sign in with your Latch credentials. Your access is already there.
What to do:
- Download the DOOR App for iOS or Android.
- Sign in with your Latch credentials.
- Start using DOOR.
- Once you're comfortable, you can delete the Latch App.
Need help? Check out the Migration section of the DOOR Help Center, or contact
support@door.com.Thanks for making the switch.
–
[Your Property Team Name]
Self-service knowledge base
For on-demand reference content, point your team and residents to the right Help Center categories:
- For property teams: DOOR Knowledge Base for Managers.
- For residents: DOOR Articles for Residents.
Need more help?
If you have questions or need additional resources, contact support@door.com. The team can also send you tailored resources for your property's specific configuration.
Related articles
- I'm a property manager — how do I switch from Latch to DOOR?
- Get to know DOOR OS (for ex-Latch property teams)
- Get to know the DOOR App for property managers