When you no longer want an OpenDOOR partner to access doors at your property, removing them is a two-step flow: unassign the partner from each door in DOOR OS and delete any keys assigned to the partner, then perform a Door Sync on every affected lock so the change reaches the hardware. This article covers both steps and what residents should expect during the transition.
About this feature
Partner access in DOOR is managed at the door level and key level. Removal, therefore, happens per door and per partner key. Once a partner is unassigned from a door or the keys are deleted:
- The partner can no longer use OpenDOOR APIs to unlock that door.
- The change reaches internet-connected locks within minutes.
- Non-internet-connected locks (typical for unit doors and some amenity doors) need a Door Sync before the partner's credentials stop working at the lock.
If residents are using a service powered by the partner (e.g., a delivery service, a smart-home platform), removing the partner may break that service for them. Consider notifying residents before terminating an active integration.
Before you start
- You're signed in to DOOR OS.
- You have Key Management permissions for the property.
- You have the DOOR App available on a phone, in case Door Syncs need to be performed on non-internet-connected doors.
Steps — Remove a partner from a door
- Sign in to DOOR OS.
- Navigate to the door page (Access → Doors → [door name]).
- Click Edit.
- Deselect the partner you want to remove.
- Click Save.
Steps — Run Door Sync on the affected door
- Open the DOOR App on a phone within Bluetooth range of the door (~3 meters).
- Tap the door, then tap Sync.
- Wait for the sync to complete (usually under 30 seconds).
After the sync, the partner's access is fully revoked at that lock.
Important: For internet-connected locks (most communal doors), the change reaches the lock automatically within minutes — no manual sync needed.
Steps — Remove an OpenDOOR partner from a key
- Open the key in Access → Keys → [key name] → Edit.
- Click Delete key
- Click Yes, delete.
Important: Partner keys can only be deleted; you cannot unassign a partner from a key. If you need to recreate the key without the partner connected, or with a different partner connected, please see Creating and managing keys.
Steps — Terminate the partner integration entirely
To remove the partner from your property completely (not just from specific doors), see How do I manage OpenDOOR partner access for my property?. The summary:
- Confirm the partner is unassigned from every door at the property.
- Email integrations@door.com with your property name and the partner you want to disable.
- DOOR's integrations team removes the partner and confirms.
What residents should expect
- If residents use a service powered by this partner, that service stops working at the affected doors after the change is saved (and after Door Sync on non-internet-connected locks).
- If residents have alternate unlock methods (DOOR App, doorcode, keycard), those continue working as usual.
- No resident action is required — they don't need to update or reinstall anything in the DOOR App.
If it didn't work
- Partner still has access after Save — confirm you saved the change. Refresh the door page and check the partner dropdown.
- Partner still works at the lock after sync — repeat the Door Sync. Confirm the lock had a Bluetooth signal during the sync (the DOOR App will report success or failure).
- Resident reports their service stopped working unexpectedly — verify whether this is the intended outcome of removing the partner, and notify them if not.