If you changed your email address and need to use a new one for DOOR, your property management team or host may need to send your access to the new email address.
What this usually means
This usually applies when:
- You no longer use the email address tied to your DOOR account
- You want future invitations or account access sent to a different email address
- You are seeing login issues because you are entering a new email address that is not tied to your current access
- You received access under one email address, but now want to use another
What to try
- Confirm which email address currently has your DOOR access
If you previously received a DOOR invitation, use that same email address to sign in unless your access has been updated.
- Do not assume your new email address will work automatically
Changing your personal email address does not automatically update your DOOR access.
- Contact your property management team or host
Ask them to confirm the correct email address on file and update your access if needed.
- Wait for a new invitation if your email is updated
If your property management team or host changes the email address tied to your access, you may need a new invitation sent to the updated email address.
Important
Only the email address tied to your active DOOR access will work for login and password reset.
If you try to sign in or reset your password using a different email address, you may see errors such as not receiving reset emails or seeing an Email not found message.
When to contact your property management team or host
Contact your property management team or host if:
- You changed or updated your email address
- You are not sure which email address is tied to your account
- You want your access moved to a different email address
- You are no longer able to access the old email account
Your property management team or host may need to update the email address on file and send a new invitation.
What DOOR Support can help with
DOOR Support can help explain what the issue may mean and help you determine the next step.
However, DOOR Support cannot update resident access records or change the email address tied to your account. That must be handled by your property management team or host.
Still need help?
If your property management team or host confirms that your email was updated and you still cannot access your account, contact DOOR Support for additional help.