If you see an "Out of Schedule" error when you try to unlock a door, the DOOR App is telling you that, from the device's point of view, the current time is outside the window when you're allowed to open that door.
This is sometimes correct — your property might have set a schedule on certain doors like the gym or rooftop, so you can only open them at specific hours. But it can also be a glitch: if the Latch device's internal clock has drifted (most commonly after a power outage at the property), the device thinks the time is different from what it actually is, and refuses valid access.
This article covers both cases. Most of the time, a door sync fixes it.
Symptom
You tap to unlock a door in the DOOR App (or enter a doorcode at the lock) and the app shows the error "Out of Schedule" instead of unlocking.
Quick fix
If you know there is no schedule restriction at this time, perform a manual door sync. This resets the Latch device's clock to the correct time.
- Open the DOOR App and go to Access.
- Tap the affected door.
- Tap the Sync option.
- Tap the Sync button. Keep your phone within Bluetooth range (~3 m) of the device until sync completes — usually under 30 seconds.
- Try to unlock again.
Possible root causes
- The property has a schedule on this door. Common for shared spaces (gym, rooftop, lounge). Out of Schedule at 2 AM on the pool door is expected — the property closed pool access overnight.
- The device's clock is wrong. Latch devices keep time internally. If the property lost power or the device was offline for a stretch, the clock can drift. The device compares "now" to your schedule using its internal clock, so a wrong clock causes false Out of Schedule errors.
- You were removed from the schedule. Your property manager may have updated your access. The device won't know until it syncs, so the error persists until either an automatic sync or a manual one.
Step-by-step diagnosis
- Open the DOOR App → Access → find the affected door.
- Look at the Schedule listed for the door under Access time.
- If the current time is outside the schedule window, the error is expected. Contact your property team if you need extended access.
- If the current time is inside the schedule window, the device's clock or access cache is out of date. Continue to step 3.
- Perform the Quick fix above (manual door sync).
- If the error persists, force-quit the DOOR App (swipe it away from the app switcher) and reopen it, then try again.
- If the error still persists, the device may be offline and unable to receive updates until it reconnects to the network. Your property management team can confirm whether the door is offline on their side.
When to escalate
Contact your property management team if:
- The door syncs successfully, you've restarted the app, and you still see Out of Schedule at a time that should be valid.
- You don't see a Sync option on the door's page.
- Your property team confirms the device has been offline for more than a few hours.
- Other residents at your property report the same problem at the same time — this usually means a property-wide outage or a schedule change that affects multiple doors.
When you contact them, include: the affected door name, the exact error message, the time you tried to unlock, and whether you see the door as online or offline in the app.