If you have resident status at a private unit door, your activity history at your private door is not visible nor shared with anyone at your property, including landlords or property managers. For the safety of the building, activity by all users at common doors (regardless of user status and including residents) is captured and visible to property management staff. Activity by all users who do not have resident status (e.g., residents’ guests and users of 24 hour doorcodes) at private unit doors is visible to the resident of that unit as well as property management staff. 

Any available access logs (for buildings outside of New York City) will be retained for a two-year retention period. This is to ensure that you’ll have access to a history of who entered your space and when (including landlords, property managers, and building staff), which helps resolve disputes if and when they occur. Activity logs older than two years will be depersonalized two years after they are generated.

While we strive to capture all access events, in limited instances, we may experience unintentional loss of access event data that is associated with the operation of our products. Such expected access event data loss may limit your ability to view certain access events.

What if I don’t want my property manager to see my guest access?

Unfortunately, property managers need to be able to view your guests’ access history to maintain the safety and security of the building and everyone in it.  

Do Latch devices take photos?

We designed Latch devices so you can easily and securely enter your space and share access with those you trust. For peace of mind, some Latch devices have a camera on their exterior that takes photos in specific situations while preserving your privacy, so you can check who entered your space and when (Latch C, Latch M, and Latch R). The Latch C2, current Latch M, and E-Genius Powered by Latch do not have a camera.

When are photos taken at private unit doors?

• Latch devices with cameras on private unit doors only take photos under specific circumstances, namely during a failed/incorrect doorcode attempt and when someone uses a daily doorcode. Latch devices at private unit doors do not capture photos during Door App (Bluetooth) unlocks, mechanical key unlocks, keycard unlocks, or doorcode unlocks that are not 24-hour daily doorcodes (i.e. no photos are taken if a user utilizes the doorcode provided with Door App access).

When are photos taken at public doors?

• For the security of the building, Latch devices at common area/public doors take photos of the following unlock events regardless of user type (resident, guest, accounts with property management permissions): Door App (Bluetooth) unlocks, 24-hour daily doorcode unlocks, and doorcode unlocks that are not tied to 24-hour daily doorcodes.

Who can see the photos?

If you have resident status, photos at your private unit door are visible only to you, other users with resident status at your private unit door, and authorized building personnel.

Note: The lens on the R, M, and C devices is not capable of taking video.

Is there an interior camera on my Latch device? Can Door see inside my apartment?

No, there is no interior camera on any Latch device, and Door cannot see inside your apartment.