What is DOOR? Why am I being asked to switch?

DOOR is the new era of Building Intelligence. It replaces the Latch App, Latch Manager App, and Mission Control with a single, integrated platform that unites access, automation, and operations into one system, helping buildings think ahead and quietly improve life inside.

Will there be any impact on Latch locks?

No! Latch will remain our brand of industry-leading locking hardware. The DOOR App & DOOR OS work seamlessly with those devices.

Will any staff or residents lose access as a result of the switch?
No - Accounts are the same, so access and permissions will remain the same. 

When will I lose access to the Latch App, Latch Manager App, and Latch Mission Control? 

Latch systems will remain fully operational for the time being, and there’s no immediate impact to your residents or staff. However, we encourage you to begin transitioning to the new DOOR platform now to take advantage of the latest features, improved workflows, and continued platform enhancements. 

We’re targeting the end of March 2026 to complete the migration, and we’ll be supporting both platforms until then. Starting early ensures ample time for your team to get comfortable, receive support, and transition residents at your own pace, all while staying ahead of any upcoming changes.

Do I have to wait to receive my invitation to migrate in order to switch? 

No, you can switch whenever you'd like by downloading the DOOR App and logging in with your Latch credentials.

• DOOR App for Android
• DOOR App for iOS

What is different about the DOOR App and DOOR OS from the Latch App, Latch Manager App, and Latch Mission Control? How do I log in?

• The DOOR App replaces the Latch and Latch Manager apps. Residents and property managers can access everything from one place: unlock doors, control smart devices, scan packages and manage hardware —directly from their phone depending on their permissions.

• DOOR OS is the evolution of Mission Control. It offers the same functionality in a modern, easier-to-use interface, designed to reduce friction and increase speed.

• Unified login: Use your existing Latch credentials. No reset required.

I have additional questions, what should I do?

First, check out this article on FAQs: Latch to Door Migration. If that article doesn't address your concerns, reach out to us at support@door.com.

Are there any resources I can share with my residents? 

Yes, we've created a residents' section with resident specific FAQs (here). We've also prepared communications for your team to share with your residents to encourage them to migrate to the DOOR App.

DOOR OS is the new web-based platform designed for property managers and administrators to manage building access with improved efficiency and enhanced features. This article outlines the key enhancements and capabilities that set DOOR OS apart and ensure a seamless management experience.

What's new?

Upgraded User Interface:

The DOOR OS platform features a redesigned home screen prioritizing ease of use and accessibility. Key management functions are now more intuitive, with a clean layout that provides quick access to workflows on the left hand side.

Device and System Management:

Managing hardware devices, such as smart home devices and sensors, is now more efficient. DOOR OS provides a comprehensive view of all connected devices, including their status and alerts generated by those devices.

How to Access DOOR OS:

Access DOOR OS from any browser by navigating to app.door.com and logging in using your Manager credentials.

FAQ:

Who can use DOOR OS?

Similar to the Latch Mission Control, the DOOR OS is available for building managers.

Are all features in Latch Mission Control available in DOOR OS?

Most of the existing features in Latch Mission Control will be available in DOOR OS (and more). At the moment, for creating Bookable spaces for your building, you'll still need to go through Latch Mission Control. Two-Factor Authentication is also forthcoming in DOOR, but won't be available at launch.

What are some of the new features of DOOR OS?

With DOOR OS, you can now change the length of your property's residential locks' doorcodes and manage your DOOR Smart Home devices directly from the web tool. DOOR OS is where we'll continue to roll out new features only available in DOOR.

I would like to learn more about DOOR OS and the Door System, what should I do?
You can reach out to us at support@door.com and we'll provide you with resources to learn how to use DOOR OS and attend a training session with us if you have any questions!  

If you need any assistance with this, please get in touch with support at support@door.com. We'll be happy to help!

For more information, please check the DOOR OS section in our Knowledge Base.

We've drafted this email for your team to copy and send on or after the DOOR App launches to help address questions your residents may have. 

Subject: Meet Your New Access App: DOOR is Here

Header:
Smarter access. Seamless living.

Body:
The DOOR App is here! Starting today, you can switch from the Latch App to DOOR—your  next-generation platform for smarter access and connected living.

Here’s what’s new:

• Shorter doorcodes for quicker entry
• Smart controls for thermostats, lights, and more
• Mobile-first design for a smoother experience

No setup required. Just download the DOOR App and log in with your Latch credentials. Your access is already there.

What to do:

1. Download the DOOR App for iOS or Android
2. Log in with your Latch credentials
3. Start using DOOR today
4. Once you're comfortable, delete the Latch App

Why Make the Switch Now?

While the Latch App will continue to be available until at least March 2026 when DOOR is targeting completion of this migration, the sooner you move to DOOR, the sooner you get access to the new features and ensure everything continues to run smoothly.  

Need help?

• Check out this Migration Section in the DOOR Help Center or contact support@door.com
   

Thanks for making the switch.

 We’re here to support you every step of the way.

– [Your Property Team Name]