Once a Latch Camera has been installed, scan the QR code of the Latch Camera using the Door App in order to pair it to the relevant door and Intercom.

Latch Camera:

• Spec Sheet
• Cut Sheet
• Installation Guide

We recommend the camera be positioned out of reach of any guests and out of direct sunlight. The best practice height is 4 meters from the ground. 

Download the Camera Position Best Practices doc.

If the camera is being installed behind a firewall, modifications may need to be made for the camera to work properly. At a minimum, the following requirements must be met:

• Open all destinations on TCP port 443, 3478, 5349 and 8883
• Open all UDP ports in both directions
• Add/Allow the following domains:

*.latchaccess.com
*.latch.com
*.amazonaws.com

Additionally, full cone NAT configuration is recommended. At a minimum, some NAT is required (otherwise the camera will be exposed to endless attacks). In summary, make sure your router, firewall or networking device doesn't block incoming and outgoing traffic on the following ports and domains:

TCP Outbound

443

3478

5349

8883

UDP Inbound and Outbound

1025-65535 

If video feeds still aren’t loading, all ports to the camera may need to be opened.

If video feeds are working <90% of the time or not at all, ask the integrator if they are using a SonicWall firewall. Contact Door Support for help with SonicWall firewalls.

Cleaning instructions

Tools needed:

• A lint free cloth
• Glass cleaner such as this or this

Instructions:

1. Remove the three screws holding the dome on
2. Clean the inside of the dome using the glass cleaner and cloth
3. Clean the lens using the glass cleaner and cloth
4. Re-attached the dome
5. Clean the outside of the dome using the glass cleaner and cloth