I'm a resident at a DOOR enabled building

Everything you need to know as a resident at a building using the Door System.

Using your Latch Device and the Door App

Introduction to the Door App Creating your Door Account and Downloading the Door App Unlocking your doors Locking your Door Instructions: Viewing your History Using iOS Shortcuts for the DOOR App See all

Door App Troubleshooting

Can I change my Doorcode? Log In Issues and Password Reset I'm not receiving Door emails I'm having issues unlocking my door or seeing a Bluetooth Error I'm getting an 'Out of Schedule' Error in the Door App I don't see doors or am missing doors in my Door App See all

Device Optimization and Troubleshooting

Changing Batteries in your Latch Device How to perform a Door Update How to perform a Firmware Upgrade with the Door App The numbers on the Latch lens are blinking after typing my doorcode in or attempting to use my Keycard Updating Your Latch Device with the Door App Inductive Jumpstart: Powering 3rd Generation Latch Devices if the Batteries Fail See all

Your Door Account

Logging In to Your Door Account Changing or Resetting Your Password See all

Frequently Asked Questions (FAQ)

What if I lock my phone inside my apartment or the battery dies? What if my phone is stolen? What if my Latch Keycard is lost or stolen? See all