If you experience any issues with your Door Smart Home Devices, we'd recommend the steps listed below:
Powercycle your device
In some cases, your device's cached information might be corrupted causing connectivity issues with the Door system and/or your Door App.
- Look for the battery tray at the back of the device
- Remove the batteries for forty seconds
- Reenter/replace the batteries (It's recommended to use non-rechargeable Duracell batteries)
Make sure Hub's connectivity is working
If your Hub is offline or has faulty connectivity, it will affect the way you receive alerts from your other IoT devices connected to the Hub. Please check if the Door Hub status is "Online" by following these steps:
- Open the Door App
- Go to 'Controls'
- Look for the Door Hub tile
- Ensure it says 'Online'
Make sure your account has Unit access
If changes occur on your account or Unit assignment, it can affect the devices you have access to/receive alerts from:
- Open the Door App
- Go to 'Controls'
- You should see a list of all the units assigned to your account
- Select the desired unit and check if there are any devices assigned
If you have a unit assigned to your account, to activate a device, please follow the steps indicated in this article: General Installation Flow for IoT devices. If you don't have a unit assigned to your account, please contact your property management.
If you have any questions, please get in touch with Door Support at doorman@door.com.