What is Door Command Center and what does it do?
Whether your Door building has hundreds of devices or just one, Door Command Center is the tool to digitally manage your device(s) in one place. With Door Command Center, you can give and revoke access to every Latch device in your building and manage your property or portfolio, straight from your web browser. Within Door Command Center, you’ll see People, Keys, Doors, and Activity. These sections enable you to add your building occupants, set up the correct Keys for your Doors, and monitor the individuals coming in and leaving your building.
Here are the steps to bring your Latch property or device online:
1. Purchase your Latch Device and complete the Property Activation Form
Purchase Latch devices through your sales representative, an authorized dealer, or the official store.
If you purchase your device through Latch's store, you'll receive a form via e-mail requesting details about your Door property. Complete and submit the form.
2. Create a Portfolio Manager and Invite other Managers (Managing your Portfolio/Team)
After purchasing your Latch device and filling out your Property Activation form (if purchasing through the Door store), we will designate an initial Portfolio Manager for your property who will receive an invitation to create a log-in with Door Command Center (if you purchase on the Door store, this will be the purchaser). Once their account is created, the designated Portfolio Manager can invite additional Property Managers or Portfolio Managers as needed (see Managing your Portfolio/Team).
Note: Before Latch devices are installed at your property, identify who will be activating the devices. Make sure that person is granted device management permissions.
3. Create Door(s) ahead of Installation (Managing Doors)
Doors are the building blocks of Door Command Center.
Each Latch device must have a corresponding digital Door in Door Command Center, including residence doors, amenities, and public entrances, so you'll create a door for every Latch device you plan to install.
4. Create Keys (Managing Keys)
A key holds a door or group of doors and can be assigned to one or more people, giving them access to all the doors in that Key. When you create your keys, add the doors that you've just created and plan to install (ex: Door 101 could be added to a key labeled '101').
Property management can also apply certain settings to keys, such as Key Schedules. When you make a change to a key, the changes will apply to everyone with that Key.
5. Invite users and assign access (Managing People)
Invite users (residents, vendors, etc.) and assign them access to the relevant doors (for resources on how to use the Door App or Latch devices, check out this section).
6. Install Latch device(s) (Installation)
Install your Latch devices and assign them to their digital doors (using the resources in this section).