We are excited to announce we will migrate all Latch App users to the Door App in 2025! The Door App is designed to provide secure and seamless access to buildings along with new features only available in the Door App.
Here's what you need to know to get ready for the switch:
We're migrating users in waves throughout 2025.
This means that while you can choose to switch to the Door App at any time, once your property 'wave' comes up, you'll receive e-mail and in-App communications letting you know it's time to swtich to the Door App. You'll have 60 days from when you first receive an email from us to migrate. We'll let you know exactly when the last day is for you to migrate.
Do I have to wait to receive my invitation to migrate in order to switch?
No, you can switch whenever you'd like by downloading the Door App and logging in with your Latch credentials.
Will the Latch App still work throughout all of 2025?
No, once you receive an e-mail and in-app notice with your migration date, you'll need to switch from the Latch App to the Door App before that date. We'll give you a 30-day heads up, but your Latch App will no longer work after that.
What is different about the Door App from the Latch App?
The Door App has all of the Latch App features you love (access control, guest management, history) but is where you'll find new capabilities, like booking a local technician in the services section, and where we'll roll out new features only available in the Door App. Check out this article for additional details.
Related articles: Door App (section)
I am a property manager, what is happening with the Latch Manager App and Latch Mission Control? Do I need training on Door Command Center?
For the time being, you can continue to use the Latch Manager App to activate Latch hardware. That said, we recommend making the switch to the Door Command Center when your residents switch to the Door App.
The Door Command Center works similarly to Latch Mission Control, but you can check out what's new in the Door Command Center here.
Related articles: Door Command Center (section)
I have additional questions, what should I do?
First, check out this article on FAQs: Latch to Door Migration. If that article doesn't address your concerns, reach out to us at doorman@door.com.