Once your Latch device has been installed and your account has been created through the management platform, Door Web, you’re all set to begin using your Door App and Latch Device.
If this is your first time receiving Door access, you’ll receive a Door invitation e-mail to guide you through creating your password and finishing setting up your Door account (otherwise, you’ll see the doors added directly to your existing Door account).
Downloading the Door App
When you’ve created your password, download then open the Door App (iOS, Android) and log in using your new password. You'll want to ensure your Bluetooth and Location services are toggled 'On' and that you've enabled permissions for the Door App to access both.
Supported and Recommended Phones
If you do not see the Door App in the United States App Store or Play Store, your device may not be fully supported and you may encounter reduced functionality.
Supported iOS Devices
Door App is currently supported on devices running iOS 13 and above. Please refer to Apple’s Supported iPhone Models for more device information.
Supported Android Devices
Door App is supported on devices running Android 6 and above. While the Door App is available on many Android devices, we recommend Samsung flagship models and Google Pixel devices.