Door Updates, Firmware Upgrades, and Battery Life – Door

The Door App allows you to perform certain functions to help optimize the performance of your Latch device or specific features. To view details about and ensure the best performance of your Latch device, navigate to Access, select your door, and then tap the door name. From there, you'll see the below options:

Access time: This will show you the start and end date/time of your access to the door.
Device details: This section will share your device Model, Firmware Version, and Battery Level. The best way to ensure your battery reading is up to date is to perform a manual update.
Update: To perform a manual door update on your device, select 'Update,' then tap the blue 'Update' button. Note that the date/time of the Last Update may reflect a passive update (instead of a complete manual update); to ensure your history and battery readings are current, we recommend performing a manual update from time to time.
Upgrade firmware: This section will show the firmware version on your device. If you need to perform a firmware upgrade (only available in locks with Geneva Lens for residents), you'll be able to perform a firmware upgrade here.
History: This section will show the available History for this door.

What are Door Updates?

Door updates pull the most recent information available from a Latch device (such as access logs and battery percentage) and push any relevant updates to the device (such as access credentials that have been added or revoked from the device via the Door App or Door Web). Therefore, doors without an internet connection require an update:

Any time access to the device is revoked.
When a user with access to the door activates a keycard.
If a user is granted Door App access to the door, but plans to use their doorcode (and does not intend to use the Door App first).
If you would like to see the most recent activity logs from the device in the Door App or Door Web.
If you would like to see the most up-to-date battery reading in the Door App or Door Web.

What are Firmware Upgrades?

Firmware Upgrades offer numerous optimizations and improvements to Latch device performance, functions, and overall security. A red dot on a door indicates the battery is below 15% or a Firmware Upgrade is available for that door.

Residents can now upgrade selected Latch M, eGenius powered by Latch, and C2 devices through their Door App. The Door is needed to upgrade other device types (if you do not manage your own Latch device please contact your property management team for assistance).

Will I receive an alert about low battery?

While you won't receive an alert about low battery, as noted above, a red dot on a door indicates the battery is below 15% or a Firmware Upgrade is available. If you manage your own Latch device, you'll want to change the batteries or, if you do not manage your Latch device, we recommend contacting your property management team to request they change the batteries (see the Changing Batteries article for steps).

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