It's easy to invite and manage your guests within the Door App. To do so, tap 'Access' followed by 'Let Someone In.' Next, choose the type of Guest Access you'd like to provide.
Sending and Revoking Door App Access
To grant Door App access (which will send your Guests an invitation via e-mail to download and use the Door App), follow these steps:
- Go to 'Access,' then 'Manage Guests,' and select 'Let Someone In.'
- Tap 'Send App Access.'
- Select the Doors you want to provide access to and click ‘Next.’
- Choose a start time (up to one year in the future).
- To set an end time, toggle the ‘Set end time’ button and select an end time.
- If no end time is selected, your guest will have permanent access until you revoke it and perform a door update.
- Enter your guest's information (email only for Door App access).
- To invite multiple guests, select 'Add guest.'
- For service orders, toggle on 'Is this a Service Order' and add related notes.
- Review all information and select 'Continue'
- If successful, you will receive a ‘Success’ message, and your guest will receive an email from no-reply@latch.com with login details.
Note: If your guest plans to use the doorcode, a door update is needed before their visit. The door will update automatically if your guest unlocks using the Door App, syncing the doorcode to the Latch device.
To revoke your guest's Door App access, follow these steps:
- Go to 'Access,' then 'Manage Guests,'
- Choose the guest whose access you'd like to revoke.
- Select 'Revoke Access' at the bottom of the screen and confirm your selection.
- Perform a door update on your door (if the Latch device is a residence door or is not internet connected (if a communal door) the access will not be removed until a door update is performed).
- Go to 'Access'.
- Select 'Manage Guests'
- Choose the guest whose access you want to revoke.
- Select 'Revoke Access' at the bottom of the screen and confirm your selection.
- Perform a door update on your door (if the Latch device is a residence door or is not internet connected (if a communal door) the access will not be removed until a door update is performed).
Sending Doorcodes (cannot be revoked)
Daily doorcodes can be sent to temporary guests for either the rest of the day (expiring tonight at midnight) or tomorrow at midnight with the option of expiring 15 minutes after first use. To grant a daily doorcode:
- Go to 'Access,' then 'Manage Guests,' and select 'Let Someone In.'
- Choose 'Send doorcode' and select the Doors you want to provide access to.
- Tap 'Today' if you'd like the doorcode to expire at midnight tonight or tomorrow if you'd like it to start at Midnight (12 AM) tonight and expire at midnight tomorrow (24 hr access).
- Importantly, because you cannot revoke daily doorcodes, choose whether you'd like the doorcode to expire 15 minutes after first use.
- Enter your guest's information (you can send daily doorcodes via text message or e-mail).
- If you'd like to invite multiple guests, select 'Add guest'
- If it's a service order and you'd like to add notes related to the visit, toggle on 'Is this a Service Order.'
Note: Extending the deadbolt on Latch M disables daily or 15 minute Doorcodes from being used until it is retracted.