I'm getting an 'Out of Schedule' Error in the Door App

What's a Schedule?

Property managers have the ability to set specific schedules when you can and cannot open certain doors (for example - the gym or rooftop).

Out of Schedule

If you're getting an 'Out of Schedule' error message on the Door App when you shouldn't be, the Latch device may have the wrong time on it. This can occur if the property has lost power. To fix this, we recommend performing a manual door update on the Latch Device.

 

Related articles:

I'm having issues unlocking my door or seeing a Bluetooth Error

I don't see doors or am missing doors in my Door App

Was this article helpful?
Powered by Zendesk