Firmware Upgrades offer numerous optimizations and improvements to Latch device performance, functions, and overall security. Residents can now upgrade select Latch M, eGenius, and Latch C2 devices through their Door App.
To Firmware Upgrade the Latch device (while physically at the device):
- Open the Door App (iOS, Android)
- Select the corresponding property
- Select 'Access'
- Select the corresponding door/lock name
- Select ‘Upgrade firmware'
The Firmware Upgrade may take up to 3 minutes. During this time, please do not step away from the device or close out the App. Please ensure your phone has Bluetooth ON and is connected to a good internet. Also, please enable location services for Android phones before performing the upgrade.
If the Firmware Upgrade fails on the first try, please reset the Door App by closing out and reopening the App, then reattempting the Upgrade 2-3 more times. If unsuccessful after 3 tries, please reach out to your property manager for further assistance.