If the camera is being installed behind a firewall, modifications may need to be made for the camera to work properly. At a minimum, the following requirements must be met:
- Open all destinations on TCP port 443, 3478, 5349 and 8883
- Open all UDP ports in both directions
- Add/Allow the following domains:
*.latchaccess.com
*.latch.com
*.amazonaws.com
Additionally, full cone NAT configuration is recommended. At a minimum, some NAT is required (otherwise the camera will be exposed to endless attacks). In summary, make sure your router, firewall or networking device doesn't block incoming and outgoing traffic on the following ports and domains:
TCP Outbound
443
3478
5349
8883
UDP Inbound and Outbound
1025-65535
If video feeds still aren’t loading, all ports to the camera may need to be opened.
If video feeds are working <90% of the time or not at all, ask the integrator if they are using a SonicWall firewall. Contact Door Support for help with SonicWall firewalls.