Performing an update on your Latch device is critical to ensuring optimal functionality and that the device receives any changes you've made, particularly as it relates to access. Any user with Door App access to a door may perform a door update.
Doors without an internet connection require an update whenever you:
- Revoke someone's access
- Activate a Keycard
Note: Doors are automatically updated whenever someone unlocks a door for the first time with the app (during the “setting up” process). You may also intervene and update the doors yourself with the Door App (e.g. if the user plans to use a doorcode or Keycard to interact with their door and is unable to use the Door App).
How to update a door using the Door App
In the Door App (while physically at the Latch device):
- Select Access or the Key Icon in your Door App
- Select the door you'd like to update and choose update.
The update should only take a few moments. During this time, please do not step away from the device or close your app. Once your Door is updated, a green check mark will appear, along with the date and time of the last update.
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